The Condo was very nice but was not cleaned properly. Floors was dirty, showers was dirty with mold, shower curtains was dirty, refrigerator was dirty and under furniture has not been cleaned for sometime.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very clean and perfect location & view

Condo is nice and the Phoenix X is in a great location. I would go back. We had a great trip. I only gave it 3 stars for cleanliness. After 2 hours of cleaning it was fine. BTW, I’d find yourself a new cleaning crew. Toilet seats also need to be replaced in both bathrooms. Other than that, everything was fine.

Clean great location

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We loved our stay at Phoenix X. Great parking garage, super quick and accessible to the beach. Condo was a great size for our group of 10.

Awesome

The condo was in a great location and was very nice. Restaurants, bars, and entertainment are within walking distance. Great beach! The cleanliness of the unit's bathrooms was poor—visible mold in the toilets and showers. The rest of the unit was fabulous! A little bleach would go a long way... But overall, we did enjoy our stay.

Pros: Everything was great about the Phoenix X facilities (pools, grills). We have stayed at the resort before and at several Phoenix’s. The furniture was adequate and the couch was large and accommodated our family. The location was great and the view was fantastic. Cons: This condo needs some repairs including the front door being rusted. One of the bedroom doors was falling apart, making it difficult to close. The refrigerator drawers wouldn’t slide. There was very little water pressure to showers and overall cleanliness could have been improved. Some of the outdoor patio chairs were starting to unravel making it difficult to sit on. Wi fi was very poor. We had a great time even though some improvements to the interior of the condo could be made.

Overall our stay was okay. The public areas like pools, grills, public bathrooms were very clean and maintained. However, the cleaniness of the private room area was very poor and needs some deep cleaning. We had to buy cleaning products to clean the floors because kids socks were black within 5 minutes of arrival. Having low lighting (25 watt bulbs) to hide the dirt is an old trick. Upon arrival we found the floors not vaccum nor mopped. The showers had mold on grout along with soap scum on tiles. There was dust on everything even on the ceiling. The bed spreads had dirty spots, the couch needs shampooing, and batteries were dead in remotes. The appliances had dried food on them and the cookware needs to replaced. The washer needs a deep cleaning due to mold on the agitator. All appliances (washer,dryer, stove, refrigerator)need to upgraded. Overall the room was functional but cleanliness pitful.

Overall good. Lighting in queen bedroom was not good. Main TV went out and we couldn’t get it to come back on.

Rating Details: The property manager was more than helpful. The vacation rental was clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Overall we enjoyed our stay. We loved that the building had parking for most all levels. It made things a lot easier unpacking/repacking the car. Check in was easy. I didn’t like that the wifi wasn’t password protected for our unit- that was a first for us. The condo needs a deep cleaning. It shows a lot of wear & tear but nothing that couldn’t be fixed.

Rating Details: The property manager was more than helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We enjoyed our stay and the condo was very nice. However, we had to clean up trash from under the beds, sand was all over the floor, and there was hair on the counters.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: awesome

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We stayed here this past weekend and had a wonderful time. The Pheonix X is super nice and check in was a breeze. The condo was spacious and the view was great! Parking on every floor and located right next to Flora Bama which was awesome! Housekeeping definitely could have done a better job with cleaning, but it was nothing that was too bad. Charlie was easy to deal with and super helpful. I would recommend and stay here again!

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The overall stay was good. The only issue we had was many of the pots/pans were dirty when we got there.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: master bath had a partial repaint job. looked shabby. guest bed room ceiling light did not work, WiFi was terrible

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a really great time. Condo was beautiful and roomy. Perfect location next to Florabama. The host was very responsive and communicated well. We have already booked our trip to return next year!

Rating Details: The property manager was very helpful. The vacation rental was very dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Weather was great. Location is perfect. Room needed a deep cleaning.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a great stay in Orange Beach! Rented unit #514 at Phoenix X. Was a perfect location for us, walking distance to the Flora-Bama. The indoor pool & hot tub were enjoyed every night!

The condo was perfect for our family of 6. It could have been cleaned better but we won't hold that against the property manager as he isn't the one cleaning it. And if you have every experience the sugar sand beach, you know the sand travels with you everywhere, even back to Iowa! :)

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a great stay in Orange Beach! Rented unit #514 at Phoenix X. Was a perfect location for us, walking distance to the Flora-Bama. The indoor pool & hot tub were enjoyed every night! The condo was perfect for our family of 6. It could have been cleaned better but we won't hold that against the property manager as he isn't the one cleaning it. And if you have every experience the sugar sand beach, you know the sand travels with you everywhere, even back to Iowa! :)

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We absolutely enjoyed our stay with Phoenix Rentals. Charlie was wonderful about answering all of our questions and quickly addressing all of our concerns. The condo was so nice. It was decorated very stylish. It was furnished with all of the necessities and then some. We were pleasantly surprised with all of the supplies in the kitchen. The view was amazing. Phoenix X is one of our favorite places to stay in the area. We will definitely try to stay here again.

Overall a good experience with the property. The cleanliness of the condo was not great. Bathrooms/toilets smelled like urine and had urine around the base. Lots of dust and things under the beds. The sweeper didn’t suck and their was no dust pan for the broom. There were several extra pillows and blankets but there were no extra pillow cases and the blankets didn’t appear clean.

Condo was great for our needs I will mention it’s probably time to look at some updates and a few normal maintenance things. There are 7-8 chairs on the balcony and I wouldn’t sit in 4 of them either they are already busted through or they are close to it. Light bulbs out in the bathrooms and missing covers for the exhaust fan. Looked like it had recently be painted for the ceilings in the bathroom and they slung the paint all around it was on the doors and floors as well as sprayed down the walls which seemed odd.

The unit was nicely locate an easy access to the beach

Nice condo. Dirty floors. Batteries out in remotes & smoke detectors.

Condo was great, location was great, personnel on site were great.

We like Phoenix X because it is next to Flora Bama. The set up of the condo was nice. The kitchen was nice. The cleanliness of the property was terrible. The showers had hair in them and mildew all over. The bedding in one room was old and overused making it feel very unclean. The ceilings were popcorn sprayed and it was all over the walls and looked terrible. The property isn’t kept up very well. Phoenix X hasn’t been kept up either. Caution tape on rales and half the elevators didn’t work. After getting passed the cleanliness we had a really good time.

They make the repairs and there’s quite a few

We had a great stay for the mullet toss! The unit was very nice and clean, extremely spacious. Communication and check-in was great. We will be back!

Everything was perfect except the floors in the main area were not very clean.

Booking was simple and straightforward. Checkout process was also very smooth. The condo was nicely decorated but there were some serious issues with the cleanliness of the unit. At least two of the beds did not have clean linens when we arrived. One bed had quite a bit of sand between the sheets and another bed had sheets that were stained. When we removed them for washing, we noticed that one of the mattress pads had what appeared to be smeared feces on them. When washed it came clean. I emailed Charles Saunders with the concerns (and included pictures) but got no response. Any time the checkout checklist asks that you not strip the beds; that sends up some red flags. Why would the cleaning crew not want some help in prepping the beds for clean linen? Needless to say, we stripped our beds at checkout in the hopes the new renters would get clean sheets. We did not like the location of the condo (FloriBama lounge and package store is right next door), but do not fault the property owners for that. If someone is in to that scene, you would love it there. It just wasn’t for us. This is also the first time my family and I have stayed on a property with this many units and we have decided the smaller ones are more to our liking.All in all, it was a nice vacation, but I have serious concerns about the housekeeping at this property.

Booking was simple and straightforward. Checkout process was also very smooth. The condo was nicely decorated but there were some serious issues with the cleanliness of the unit. At least two of the beds did not have clean linens when we arrived. One bed had quite a bit of sand between the sheets and another bed had sheets that were stained. When we removed them for washing, we noticed that one of the mattress pads had what appeared to be smeared feces on them. When washed it came clean. I emailed Charles Saunders with the concerns (and included pictures) but got no response. Any time the checkout checklist asks that you not strip the beds; that sends up some red flags. Why would the cleaning crew not want some help in prepping the beds for clean linen? Needless to say, we stripped our beds at checkout in the hopes the new renters would get clean sheets. We did not like the location of the condo (FloriBama lounge and package store is right next door), but do not fault the property owners for that. If someone is in to that scene, you would love it there. It just wasn’t for us. This is also the first time my family and I have stayed on a property with this many units and we have decided the smaller ones are more to our liking. All in all, it was a nice vacation, but I have serious concerns about the housekeeping at this property.