Overall we enjoyed our stay here during spring break. Upon arrival the bathroom sink was overflowing. We called the rental office and maintenance was there quickly to fix it. The balcony was covered in a few feet of snow with no shovel so we weren’t able to sit outside even though the weather was beautiful. There was no dust pan so we could sweep but had to be creative on ways to pick it up, no cleaning supplies other than dish soap. All three televisions didn’t work other than for dvds, it would have been nice to know we needed to bring them, there are only a few on site and they are heavily scratched. Overall it was a great trip, but for the money we were a bit disappointed at the lack of working technology and sparse necessities. The grounds and location were well worth it.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Loved the spaciousness of this property but it is sadly in need of some updating. It’s clear this property gets a lot of renters because of the size but things need replacing. Here is my recommendations. A couple dining chairs are very wobbly, there are only 3 low ball glasses and 3 wine glasses. Both sets of dishes are very chipped. The nonstick pans are NOT non-stick any longer. The refrigerator works but is all dented up. We contacted maintenance because we couldn’t get the FP pilot light lit. They couldn’t either so stop advertising the FP as an amenity. The dresser in the 2nd bedroom has drawers that won’t close. The end table tops are getting warped from wet glasses. Get some coasters or better yet replace with something other than wood. The two humidifiers need sanitizing. They were full of slime. The guest bath vanity has water damage. Time for some serious repairs. On a positive note, the sofa and chairs are good. But get some new sofa pillows. The current ones stink and don’t have much stuffing anymore. I’d recommend if this property had the modifications I cited.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Can’t beat the location for anything you need to get to on foot. The property is beautifully appointed and has a great open area to hang out in as well. My only complaint, and it’s not really a complaint per se, was how dark the kitchen/liviing area is with only 2 sets of overhead lighting.

Home was in the greatest location. Easy to walk with kids to village for dinner/breakfast and short walk to Gondola. Spacious bedrooms and living area with great king beds. Fireplace was broken, one of the hot tubs was broken, and the laundry detergent dispenser (on both floors actually) was broken.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Wonderful, hope to book here in the future.

Loved the location of this unit. Close to elevator and right next to laundry room. However I was disappointed that the fireplace wouldn’t work. And the living room tv only had one channel, and the master bedroom tv didn’t have any channels. One of the living room remotes didn’t even have batteries. Enjoyed the location to the Gondala lift

This is a large property which was great for gathering with family. The location is great for skiing. Lots of restaurant options nearby also.

Rating Details: The property manager was very unhelpful. The vacation rental was clean. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We stayed four nights over the Thanksgiving weekend to celebrate with friends. The condo location is great in River Run and close to everything. Unfortunately, the management for this unit was horrendous. On the evening before our stay we were notified via text that the building heat would be off. Our initial reaction was this is unfortunate, but maintenance issues happen. Then advance forward to our second day, we notify Summit County that the heat remains off as well as a new issue with no hot water on our first and second full days. Not being able to shower until your third day is both gross and completely unacceptable. We tried to start the fireplace and it was out as well. We finally got in touch with someone and they delivered one space heater. This did just enough to keep the pipes from freezing but the entire unit was absolutely freezing. We asked the maintenance person that arrived with the space heater to look at the fireplace, heat, and hot water. He said he ‘just delivers’ and we would not be getting anyone else to arrive. At this point we left numerous voice messages and texts and received no responses. Our only response was there were building wide outages to the heat and boilers and pushed the blame to the HOA (consistent with numerous other recent reviews). Upon returning home I contacted Summit County after several attempts and they informed me they would not be able to refund my stay since heat was considered an “amenity.” I understand the fireplace might be considered an amenity but I expect a roof, heat, door and other basic lodging requirements for a stay in the mountains. During our stay outside temps ranged from about 5 degrees to mid-20’s. Needless to say we froze. Summit County told me after my stay that I should have checked out and went elsewhere if I was not pleased with the accommodations. First, how would I have done that when you won’t respond and I’m past my non-refundable date. Ne

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Staying in River Run makes it easy to walk anywhere. The lift is a few minutes walk. All the info is in the guestbook and the garage parking spot was super convenient! The rooms were spacious and had everything you needed. Would stay again.

Had 4 people get in and stay for a few days while hitting the slopes. The apartment had everything we needed to include all kitchen utensils. Parking was a breeze and the heated underground lot proved useful since a storm rolled in while we were there and the other amenities helped make the trip super enjoyable and memorable.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I have not heard back from the manager regarding the heat issue in our unit. We didn't notify them until two days before we left that there was absolutely NO HEAT in our unit; that was the same day that there was NO hot water due to a problem. We have been home a week and a half and I still haven't heard anything. We love Keystone; and we hate to say anything; but the hallway was freezing; (air on and it was 30/50 outside) and the in unit heat did not work. Jason went and talked to someone in the basement about this; he called, left a message and I texted. He never received a call back and I was told the issues would be fixed by Thursday afternoon and the HOT Water was. I just hope that in the future we can receive a response back immediately. Thank you!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Second year in a row that I have rented this condo. Great location, clean and perfect floor plan for our needs.

very nice

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We loved staying at this property, the process was smooth, location was fantastic, and the property itself was comfy and homey. Great experience all around.

Two couples stayed here for a four night trip in the summer. Condo was easy to access and had everything we needed. Check in was seamless.

Rating Details: The property manager was adequately helpful. The vacation rental was spotless. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Stayed 2 nights in this clean, spacious, well-equipped 2 br 2 bath condo which was priced reasonably for just the 2 of us (be quite a deal for 2 couples). Right in River Run so it is convenient for access to restaurants but a little noisier than other places we've rented in Keystone away from River Run. Since it was on the 4th floor the elevator was appreciated and the underground parking spot was great (we have our bikes on our car at night so it is more secure). Condo was nicely updated and we would definitely stay here again.

Overall this place was beautiful! The balcony needed to be cleaned however as there were MANY nails, and other hazardous items all over it as if the roof was done recently and no one ever cleaned up all the items that fell over onto this balcony. Also the cleaner’s obviously don’t move the furniture to clean as there were lots of large crumbs, large fuzz balls and dirt underneath.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a wonderful time at River Run Village, Keystone, staying at Silver Mill. Our condo was spacious, clean and comfortable. It had everything we needed and was the perfect location. We were within walking distance to Keystone’s gondola, Epic Rentals delivered our rented skis to the condo. The condo had great storage for winter gear including a ski locker. We enjoyed the many shops and restaurants within walking distance of our condo too. Great condo and location!

Rating Details: The vacation rental was spotless. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This condo is spacious and the beds are great. The entryway cubbies were great for all our gear. It’s a quiet corner property and the kids enjoyed the rec room. The water was shut off for a few hours but we were notified and it didn’t impact us. Location and access to the mountain can’t be beat.

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Condo was very large and was great to have a vacation with family friends at. Gorgeous views of the mountain and close to all amenities. Would 100% stay here again.

The location was perfect. The hot tubs and sauna were wonderful after skiing.

Great unit in a great property and location. Everyone enjoyed accommodations and close proximity to the mountain and restaurants etc. We come every year and this was one of our best accommodations yet. Thanks for sharing your home with us. It is a great place.

Overall the property was average. I enjoyed my time at Keystone but the property itself and the check-in process could have been better. Positive: - The location was amazing, a short walk to the gondola. - The condo had some nice views and was roomy. - Hot tubs were nice. - Lots of bars and restaurants right outside of the complex. - Humidifiers were included. Negative: - The check-in process needs to be more efficient. Technology has advanced to where there shouldn't be a need to drive and pick up physical key cards that were located down the street. This process seemed archaic and a little bit of a waste of time. - The entire complex was extremely hot, including the condo when arriving. I overheard multiple people stating the same in the elevators and hallways. - The shower was lukewarm the last day we were there. It would not heat up. - The unit was fairly dirty under the beds, closets, and behind furniture. It seemed like a quick cleanup job was done to flip the unit without any attention to detail.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We visited Keystone from Wilmington, NC and stayed for six nights and the location couldn't have been more perfect! Walked to River Run Gondola every morning at 8:30am to be the first on the mountain. The walk to the gondola might have been 3 minutes! And also being in the little village with access to shops and restaurants was so much fun!

This property is so amazing and spacious for the price. I was highly impressed and I loved how centrally located it is to all activities in Keystone. It is extremely clean as well. I give it 5 starts for sure!!

Very comfortable unit in a great location.

Excellent condo in fabulous location. Fell in love with the slopes at Keystone. Condo was very nice,clean and they thought of everything to get us started. It’s expensive to be able to walk to the gondola but worth it to us for our vacation. Time for new throw pillows and master bedspread. We do not recommend Kickapoo Tavern but liked Zuna much better!

Rating Details: The property manager was adequately helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: First, It's not all bad. It was a very nice condo. No complaints there. However, the place was freezing cold and the door to the advertised balcony did not open so we couldn't use said balcony. We were told later that the main heating boilers were not functioning properly. I would assume for liability reasons they could have reached out to us to let us know before we arrived. The property management company has done little to nothing to resolve this matter.

Condo was in a great location and was very nice. Issues we had - first morning we couldn't get hot water (I think it was a boiler issue & they came to check it out but said it wasn't an in-unit issue), the master bedroom sink clogged up the second day and we wish the fireplace would actually radiate heat as the living room got cold in the evenings. Would I stay at this property again - yes.

Worth staying for every vacation time

The parking situation is ridiculous in Keystone. The fact that there is an ENORMOUS parking lot out front that you can’t park in overnight makes absolutely no sense. And the Keystone greed requiring you pay $25 for parking between 2-6 am in other lots is disappointing. If you have one car and no visitors it’s great, but that’s not typical. And this was off season when no one wants to be up there anyway. Ridiculous.

Nice stay! Spacious. A little stuffy at night so be sure to use the box fans that are provided in the bedroom to help circulate air.