Had loads of fun, Kapaa is a good location, condo was clean . Couple of things: the sofa is the most god awful uncomfortable thing on earth! Both for sitting on and for sleeping on, ended up buying a blowup bed at Costco. The other is that there is an 8 foot wall between the condo complex and the beach and it blocks any chance of a view. For the price though, I would recommend this place

This place is ok. What turned me off the most was no communication with the owner after several messages. We were late getting in and no instructions were given as to how to get into our unit. After walking around for 1/2 hour...with 4 kids, at 1am (4am our time so we were exhausted) we finally found a security guard who gave us our key. There is a phone on the wall at the front desk, but it doesn’t even work, we tried it 3 or 4 times. The fact that I tried ahead of time to make arrangements and heard nothing was frustrating. Other than that the condo/complex was ok.

I should have listened to the bad reviews. I emailed the owner through VRBO on October 7th of 2018, well in advance of our February visit. I wrote in regards to the bad reviews and asked if the things mentioned in the bad reviews were fixed. She sent me back a message, saying "Yes, all taken care of". The items were not taken care of. As soon as we walked in the door, we were overcome with the smell of mold. There was mold everywhere. Mold was on the curtains, the drapes, the shower & tub, and the shower curtain. The mold was in the air conditioner which filled both rooms with a lovely mold smell. The air conditioner is super loud and randomly switches on and off. They cut a hole in the wall so they could vent the air conditioner from the bedroom to the living room and tried to cover it with a table or shelf of sorts. The bathroom towels had black hairs on them. When we had arrived, there was a note on the door saying that they had scheduled a delivery of a new bed on Saturday, February 19th between 3:00 & 4:00 pm. We did not understand why they couldn't replace the bed in between stays. Even though we were exhausted, we could not stay there. We packed up within an hour and loaded everything back in the car not knowing where we were going to stay. We knew that we could not stay there. We already felt sick from the mold. I dropped off the keys at the front desk and called the the person who wrote the note. I told her what had happened and she texted the owner, Molly. I later was able to get the owners cell phone # and left her a message that we could not stay there and expected a refund due to the condition of the unit. She NEVER returned my call. I also notified her through VRBO and she NEVER wrote back. There is not an on island property manager for this unit as the law requires.

Location of this apartment was awesome! Check-in was easy and the pool and hot tube were well maintained. Kitchen was well stocked. However, the beds and couch were very uncomfortable. Could not even sit on the couch because of the springs and lumps in the cushions. Replace the couch and the mattresses in the bedroom and we would be happy to return.

This is a really good low cost option! It’s centrally located on the island which was great. We traveled to all parts of the island so the location was perfect. The beach right by the condo close and beautiful but not great for swimming. It dropped off quickly and had strong current that pulled you out to sea. The pool and hotub are right out the back door and we’re a lot of fun. My kids swam every night and most mornings. The condo is small and a little dated but everything worked well and was worth the price. My only complaint was that the WiFi and Cabe were not working, even though te manager said they were. Also, it would be nice to get a “what to do when you arrive e mail” I had to reach out to the manager the day we flew in to ask how we could access the condo. Other than that I would highly Recconend staying here.

Easy check in and well stocked.

This is my second time using VRBO to find a place to stay in Hawaii. Encouraged by my stay in Honolulu, we looked into using VRBO for our stay in Kauai. The Plantation Hale is awesome. The gardens are well maintained, the pools are nice, and the location is great. The little shops at the Coconut Marketplace were fun, and the beaches in that area are nice. Lots of cute shops and good restaurants in Kapaa. The suite itself was... okay. It’s not nearly in as good of condition as the pictures would make it seem. It needs paint. Some of the cabinet doors don’t close right. The ac is very loud and there is a check filter light on the whole time. The tub doesn’t drain. The location — near the stairs — makes it a bit loud. However, there were plenty of linens and towels, chairs and boogie boards, so that was great. Molly responded quickly to questions but with terse, one sentence responses. This versus the other property manager who was very welcoming, personally dropping off a welcome gift and wrote very responsive, informational emails. Disappointing was that there was no welcoming champagne and chocolates as advertised. It wasn’t the end of the world, but added to the whole “meh” of the experience. I think next time I’ll just book directly from Plantation Hale or find another place to stay. I’m not unhappy with my experience, it just could have been better.

We were delayed 2.5 days and got no cost break. I felt that the owner did little to keep open communication with us. We had to email 1 month prior to confirm our stay and ask for instructions on check in. When we contacted her to let her know we were going to be late due to weather cancellations she said simply go to the desk and get your key. When we arrived the desk had no information on our check in and had to put us in one of their units. The phone number to reach the owner was not updated and disconnected. I emailed the owner and by the next morning we were in our correct unit. We did not hear anything from her besides one sentence emails. There was little information in the unit about what to do, wifi etc...basically you have to figure it out. Other units provide stay information and good things to do, see, or restaurants.

Thank you Molly for the use of your condo. We had a great time and enjoyed our stay. We liked the convenience of being near the town of Kapaa with it's shops and restaurants. Traffic is crazy but with one highway on the island, patience is the key. We were on vacation so time was not an issue. Being near to the beach was great. We spent a lot of time there. The condo was very comfortable with all the amenities needed for our stay. Thank you, Mike & Sharon

The location to this unit is great, the pool was down for maintenance. The beach is a walk away. The unit is not ocean front, it faces the enclosed pool fence and some plants. The unit is spacious, toiletries provided, plenty of towels provided. We did find a small cockroach in the microwave but it was a one time deal. I think the unit is well maintained but does need some sprucing up to the bedding, the refrigerator is rusted on the outside, and just some updating in General, along with some new mattresses. The a/c unit in the bedroom is uncomfortably loud. We preferred to turn it out and leave sliding door open to have the breeze instead of the noise. I wouldn't recommend it for small children. But overall pleasant stay.

The unit is well-maintained, with fully equipped kitchen, attractive landscaping and in a great location. We are very glad that we chose to stay here for our eight-day vacation on Kauai. Only one small detail needs to be addressed: a step stool or two-tiered ladder to reach the upper shelves. (I'm 4 ft 10 inches tall.) Otherwise, we give it 5 big stars. Mahalo!

Very well kept apartment, nice location! Close to beach and shopping centers! Don't miss free Hula Dance every Monday and Wednesday performed by kids at coconut Market and Marriott. We didn't like the towels, the were dis colored and smelled. no toiletries provided.

super cute property!! i really like how it's so close to everything! also the farmer's market was super cool, got to get a lot of veggies and sweet fruits...mmmm. So I have never met the owner, but she's super responsive, so is the staff so keep it up!!

Everything was in tip top condition, no complaints. Nice pool, beach, landscaping, and more importantly, customer service.

Comfortable, everything was there. Across the street from the beach. Staff was friendly. You can go grocery shopping and cook in the kitchen which is a plus. Will stay here again.

The room was clean, quiet and spacious. It was very convenient to be able to cook in the kitchen and to save money from eating out. The staff was very courteous! Yes, we will go back.

Clean hotel. It feels like a mini apartment with full kitchen. Location was great! Pretty much center of island which allows you to go explore north or south of island. Shopping center across the way was perfect for grocery shopping.