2nd time in this apartment, we love it. Will be back.

We came for a cheer competition at the Orange County Convention Center. The convenient location to the convention center and near by amenities made the weekend much less hectic. The condo as well as the resort was clean and comfortable. The property management company communicated very which made the process very easy. I would definitely recommend them to anyone looking for a place to stay in that area.

This is the second year in a row I have used this condo. It is a great place on the first floor. The new decor is very nice. Condo is convenient to everything you need in Orlando. I will definitely try to book again.

Definitely would not recommend. Communication is poor, staff kept asking for selfie with driver's license in hand when it was already sent four times. Did not received check-in instruction when they said they sent it, had to ask them three times. Did not give me instruction on parking area nor the parking code. Had to go to the customer service at the area and ask them that and get them where we shd park and what's the parking code. They were surprise we didn't get that with check-in instruction. The unit is not the same as in picture, one room has neither closet that can be use or drawers to put our clothes. The dining table is broken and was fixed on our 5th day of stay. There was no communication prior to when the person is coming he came when we were not around. Rude staff on the phone, hang up on me when I was complaining about the locked closet, did not give any good solution and was asking me to put our clothes at the drawers under the living room tv, which papers can only fit (very stupid). The place is clean and near Universal, other than that nothing else is good.

We enjoy staying at Vista Cay and this property did not disappoint. The property seemed a little “tired” but nothing a lick of paint wouldn’t fix. The kitchen was clean and tidy as was the rest of the property, other than a thin film of dust on the bedroom furniture and under the coffee table (but this may because nobody had been in the property before us) and it did not distract from our stay. We did have an issue during our stay but the management company responded to our email within minutes and a representative was on site within 2 hours to resolve the issue. We would have no hesitation in staying here again.

Great location. Description was accurate. Had a great deal of marks on the wall from being a rental. My son stepped on a curtain that was on the floor and the curtain rod pulled out of the wall and hit him. From the looks of it, it was just barely screwed into the wall. Due to fraud, I got a new credit card. Casiola sent an e-mail to me on a Sunday that I had 24 hours to update my credit card or they would cancel my booking. I called them the same day and their office was closed and the message said to call back during normal business hours which was 9am Monday. I called right at 9am Monday to update my credit card and they canceled my booking. I had to rebook at a higher price even though I contacted them within 24 hours. It's 3 weeks later and I still haven't received a credit for them canceling my reservation. Beware of Casiola's business practices.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The unit was conveniently located to the theme parks. We could be at Universal within 15 minutes daily. Well stocked for our daily needs. We were pleased with the gated entry, cleanliness and overall accommodations.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Excellent place to stay!!!