I sent this email at 5:31pm last Sunday and still have had no response. I went later that night (24 hours after arrival) and the keys had been placed in the box. This really soured the first 24 hours of the trip, and I will never rent a property managed by Cyril’s again based on my experience. We arrived late last night and went to the office to get the “parking passes” from the box. The box was open and empty. The code worked on the door only after trying it about 20 times. Today we had the same problem so I called, and Anthony helped me reset the code. I asked Anthony how we would access the pool and the beach. After 20 minutes of “checking” for a code (after I told him it wasn’t a numbered pad), he told me I would have to go to the St Augustine office. I asked for the address and he asked if I had the email with it. At this point I was very frustrated, and asked him to give me the address and phone number of the office he was directing me too, I didn’t want to be directed to an email that did not have the information I was looking for. I called the number he provided at 5:27 and no one answered. I have now been at the beach 24 hours and have no access to the beach or pool, and have been told that tomorrow morning I can go to an office to maybe get help. This is unacceptable.

I sent this email at 5:31pm last Sunday and still have had no response. I went later that night (24 hours after arrival) and the keys had been placed in the box. This really soured the first 24 hours of the trip, and I will never rent a property managed by Cyril’s again based on my experience.We arrived late last night and went to the office to get the “parking passes” from the box. The box was open and empty.The code worked on the door only after trying it about 20 times. Today we had the same problem so I called, and Anthony helped me reset the code.I asked Anthony how we would access the pool and the beach. After 20 minutes of “checking” for a code (after I told him it wasn’t a numbered pad), he told me I would have to go to the St Augustine office. I asked for the address and he asked if I had the email with it. At this point I was very frustrated, and asked him to give me the address and phone number of the office he was directing me too, I didn’t want to be directed to an email that did not have the information I was looking for. I called the number he provided at 5:27 and no one answered. I have now been at the beach 24 hours and have no access to the beach or pool, and have been told that tomorrow morning I can go to an office to maybe get help. This is unacceptable.

This has been our snowbird home for the last 4 years. We love the location and speaking with the owner each year....however it seriously needs an update to be competitive with other patio homes in the same location. Current condition leaves much to be desired but understand renovations are in process. New linens and new pillows after 30 years would also be high on our priority list. Cant wait to see new kitchen and bathrooms next year. All in all we share with Helen and her family her love of this home.

This has been our "snowbird" home for the last 4 years. We love the location and speaking with the owner each year....however it seriously needs an update to be competitive with other patio homes in the same location. Current condition leaves much to be desired but understand renovations are in process. New linens and new pillows after 30 years would also be high on our priority list. Can't wait to see new kitchen and bathrooms next year. All in all we share with Helen and her family her love of this home.

Nice rental property, enough room for up to 8 people to stay. Quiet & peaceful. Recommend they install some nice blinds in Master bedroom. May want to eventually upgrade the kitchen stove.