It was wonderful. Debbie is great to communicate with and makes the process seamless for you. I highly recommend!

Loved our stay at the Ritz Carlton Club. The owner was a great communicator and answered all my questions before we arrived and the resort was attentive from the moment we arrived. Highly recommend!

You must stay here it’s absolutely perfect. You get tons of space and still get to use the Ritz Carlton’s amenities. The front desk staff is one of the best we have ever had.

Lost half of our stay due to canceled flights and hurricane. The hotel was not very accommodating.

Great place great time !

This was the best resort the residence was perfect. Everytime I visit St.Thomas I only want to stay here.

Great staff, location and cleanliness can't be beat. Our family had a great time.

The Ritz Carlton Luxury residence was a perfect ending to our USVI vacation. The place was beautiful and immaculate. We had a 3 bedroom suite facing the beach and the pools. This place had everything you needed in a luxury stay -- comfortable plush beds with Frette bedding/bathrobes, large living room with large TV, amazingly spacious bathrooms, great kitchen, and washer/dryer. We would definitely stay here again.

This is a very nice resort, consisting of both Ritz-Carlton hotel/resort as well as the adjoining Ritz-Carlton Club (timeshare) residences. There are pools, jacuzzi's, and eating options on both sides and it is an easy and short walk between them. The club rooms are nicely appointed and with the furnished kitchen it is easy to cook meals if you get groceries from one of the local supermarkets. The beach: sub-par - thin/shallow sandy portion and rocky underfoot upon entry but after that the water is nice. Also note there can be a good amount of seagrass and algae. Overall we spent almost all the time at the pools. On the hotel side there is a two-level pool with water slide that children like, and an infinity pool closer to the beach. The beach on the hotel side has a thicker/deeper sandy area but the same issues with rocks, grass, and algae. Food at the on-property restaurants was generally excellent but pricy as to be expected. There are other dining options for lunch and dinner less than 10 minutes away, and the village of Red Hook also has a marina and ferry if you want to go to another island or on a diving or snorkeling tour. Overall again a very nice place.

The property is great. Clean rooms, nice resort. Plenty of space for our family and plenty of pools so it does not feel crowded.

great place to stay, great staff, beach is rocky so great snorkel

We were told that all amenities at the resort were available to us. When we first arrived at the infinity pool there were 4 chairs available (5 of us) and the attendants immediately put towels on them for us and we sat down. My husband and son left for a few (10) minutes to change in the room and an attendant approached us along with 2 guests and asked if we were using 2 of the chairs and we said yes. He came back later and questioned what type of room we were staying in and told us that because we were from the condo side we should be charged a fee for using the infinity pool, acting like he was doing us a favor for not doing this. We realized later there WAS a limit to the number of chairs that can be used at the infinity pool - 3 (but not be a fee), we just did not realize this because the attendants immediately gave us 4. Paying 1000+ a night and staying at the ritz, which we thought would be this amazing/ posh experience, but being confronted about chairs when we first got there, just put a cloud on the whole experience. You can tell by my ratings that everything else was great, but it honestly did not seem worth it, we read the rules afterwards and understand the process for chairs is more complex than we realized ( reservations,etc) - the way it was handled just made us feel stupid and not as deserving because we had come over from the condo side. We realized later it was actually nicer on the condo side anyway, I wish we had just stayed there. I would think twice about staying at such an expensive place, or the ritz in general in the future - this situation definitely could have been handled better

The unit was exactly as described and the staff was amazingly helpful with every little detail! The pools, restaurants and fitness center were also great! Highly recommend!

This is the best resort on the island. The club residences are perfect for families that need more space than you get in a traditional hotel room, but you get all of the perks of staying at a hotel resort like housekeeping, daily turndown service, and the concierge. The Ritz Club staff was truly wonderful. The rooms were very clean and incredibly well maintained (I wouldn't expect anything less at the Ritz). It is great to have a full kitchen with all of the dishes you need and a washer and dryer to do laundry, if needed (we did). The club side has lots of family activities, outdoor gas grills, a nice basketball hoop, pool table, ping pong table, games, etc. The pools and hot tubs are open 24hrs. The hotel side has the cabanas and a waterslide for the kids. We enjoyed spending time at both throughout our stay. The kids really enjoyed the daily cookies and other treats. There are a number of restaurants and shops right down the road in Red Hook and a taxi there was only $5/pp each way. You can taxi anywhere on the island (I personally wouldn't recommend renting a car, the driving is a bit crazy). It's also really easy to take the ferry to St. John for a day trip. We had one of the best family vacations we've ever taken in St. Thomas at the Ritz and plan to go back next year. If you are wondering if you should book - my vote is YES!

We had an amazing family vacation. By far the best location and place to stay on the island. We had plenty of space for my wife and 3 children. The service on the property was a 10. We definitely will be back!

Easy process and a beautiful property

Already living in a tropical paradise, we are many times the host of our family members. We took this quick vacation to celebrate my husbands birthday, since our beaches have Spring Breakers. For the first time, I felt like I had family’s tropical paradise to vacation at. We were so well taken care of. Ritz-Carlton was friendly, accommodating, helpful and resourceful. We went scuba diving off three islands, including British Virgin Islands. We had amazing food, amazing drinks, fresh linens, endless activities… everything you could ever want and more! We will be back!

Amazing spot!

Reservation was accepted and canceled next day by owner. Never had opportunity to stay.

Everyone was extremely pleasant and the property was immaculate .

Ritz is nice, units are very nice, food way over priced

This room was absolutely gorgeous! We did the grocery delivery and arrived to a stocked kitchen. Our view and balcony felt so close to the ocean. I love that this room can also get room service and has use of the ritz concierges. We ended up extending our stay and Deb was amazing and easy to work with. We hope we get to come back here next year! We would Highly recommend!

This property absolutely exceeded my expectations! I booked this for my birthday trip & I will definitely be contacting again to stay another time. Both Debbie & the Ritz staff were very accommodating & always quick to respond. The photos don't do the property justice! We booked the king room & two queen bed room and they both have their own balconies. The entire suite was so spacious and the outdoor patio wraps around for ample space! The location of this space was an easy walk to the pool/hot tub area & to the water! And if you don't want to walk, the Ritz staff will pick you up on a golf cart and take you to wherever you need to go! The check in/out process was a breeze and I was SO SAD to leave. I highly recommend staying here. Just click the book button already!!

The property was just as described and pictured. Very elegant accommodation in a gorgeous setting. We were all blown away by how kind and helpful the staff on the property was. I would choose this place again in a heartbeat. Everything was clean, beautiful and comfortable. Only wish we would have stayed longer.

Booking was a breeze and questions were answered promptly. The property was lovely and clean. Check in was easy. Gorgeous views. Enjoyed the balcony every evening. Highly recommend.

This was a wonderful property that gave our family of 5 plenty of room to spread out. The room was pristine and the bedrooms and bathrooms were spacious. The views were beautiful.

The accommodations are beautiful and the staff is very attentive. This is a perfect place for a family vacation. We cannot wait to come back. .

The pictures do not do the property justice. It was absolutely beautiful and wonderful. We had a lovely vacation. The service at the property was top-notch.

Very nice property, well maintained, enjoyed our stay. When our AC broke down Ritz upgraded us to a different unit for 3 nights; we did not mind.We took advantage of multiple activities that property offered: kids played tennis almost every morning ( book ahead); they learned to sail so our 12 yold at the end of the week took us for a sail. We booked a private boat ( Dan with Local Legend was excellent ) to snorkel for a day and explored other islands. We rented a car ( worth it), we drove on the left side of the road, relatively safe and fun if you concentrate and explored the island with beautiful beaches. Since no cruise ships are allowed at this time the beaches were relatively empty. Food at the resort is good; we also ate at the local restaurants ( 5-7 min drive) to Red Hook. Would love to come back

Very nice property, well maintained, enjoyed our stay. When our AC broke down Ritz upgraded us to a different unit for 3 nights; we did not mind. We took advantage of multiple activities that property offered: kids played tennis almost every morning ( book ahead); they learned to sail so our 12 yold at the end of the week took us for a sail. We booked a private boat ( Dan with Local Legend was excellent ) to snorkel for a day and explored other islands. We rented a car ( worth it), we drove on the left side of the road, relatively safe and fun if you concentrate and explored the island with beautiful beaches. Since no cruise ships are allowed at this time the beaches were relatively empty. Food at the resort is good; we also ate at the local restaurants ( 5-7 min drive) to Red Hook. Would love to come back

Stayed two different weekends on our trip. The Ritz is beautiful. Nice pools, beach, close to many restaurants. Great experience...will return.

Beautiful property, especially was impressed with the amenities in the villa. Service was delightful. Can’t wait to come back again.