it was very clean, staff very friendly, food excellent, nicely decorated to the style of the property.

N/A

a friendly well run place

Room was spotless and the heating was spot on, not too hot or too cold. Bed was so comfortable and the bath, although on short side, was so welcome - four baths in three days shows just how welcome! Lots of hot water, soft towels … perf3ct.

Continental breakfast a little uninspired - tinned peaches not really hitting the spot! That said, it did the job!

Food and basic facilities

Dated decor

Dinner, menu choices.

Room, basic. Shower wasn't powerful.

Room 22 The young man who served us with drinks on the 21 September provided us with excellent service. He provided us with a high standard of service and was able to recommend suitable vegetarian options and helped mr choose a lovely cauliflower and chickpea curry. The bar had a nice relaxing atmosphere. My room was immaculate and although a bit tired the cleanliness was of a high standard. The bedside lights on the wall proved to be a bit of a puzzle in terms of switching them on and bedside lamps would have been preferable. I had a small double to myself….the window overlooked a flat roof. I would have preferred to have blinds on this window as I felt a bit vulnerable not knowing if my room could be overlooked. My bed was very comfortable, and the bedding was very soft and pristine.

As detailed above

I didn't actually stay at the hotel as I was unavoidably held up en route and when I phoned ahead, I was told there were no staff on site to receive me after 11pm and no other place to securely leave the key for me to pick up. It is not made clear that this hotel is not open 24hrs and I request a refund please. I was left stranded late at night and eventually managed to book a travelodge away from my intended destination, which incurred another cost of £100. The hotel will verify this very unfortunate set of circumstances and have agreed that a refund should be paid. Many thanks and I await contact from booking.com to resolve this.

See above - room was not used and stay did not take place.

staff very friendly

old no air con noisy