Staff was friendly. Food was tasty and decent Japanese Sake came all you can drink with our dinner!

From the description on Booking.com we had the impression the hotel was located on Miyajima itself but that was not the case. It's about 10 mins from the ferry on the other side. Also, maybe I just paid the "foreigner" rate on Booking.com but the hotel wasn't the best value. For just a little bit more per night, my wife, son, and I were able to stay at the top floor of the new Marriott in Osaka the night before. Granted the Marriott did not come with dinner but we did get an incredible room, breakfast, and lounge access at the Marriott (which had a decent buffet and cocktails). Checkout time was an egregious 10 AM, and the hotel was anal about not allowing us to keep our luggage there for a few hours while we went Miyajima in the morning (have never experienced anything like this before). Overall, I can not recommend this hotel at all.

great location to visit Itsukushima island nice bath free soft and alcohol drinks very close to railway and JR station, I like the sound of trains

staff speaks english very little

The onsen was nice and the room was a good size.

The location; there is a tram and a train track runs right outside the hotel so it can be loud with the level crossing gates/bells at all times of the day/night. Also the food wasn't great. Definitely not worth the price we paid.

the onsen and bedroom were nice.

on booking, there are so many food pictures that we were sure to have a very nice dinner at this hotel but the restaurant could not host us! they could not either find another place so we (family of 6 with a baby) could have dinner nearby. they barely speak English, never mentioned we had to book to be able to have dinner, neither at the time of booking nor at check in whereas we asked if dinner was included. The price was so high, we thought it was half board! To us, this is simple false advertising. We asked a discount but nothing could be done, except “sumimasen”. the hotel is very close to the train so we could here them all evening and early morning. Worst hotel experience in 5 years in Japan.

I liked the breakfast

The place is not as depicted as in the website. On the website it seems we were going to stay in a small ryokan instead it is a big palace on a hill (difficult to find the way as you need to cross the train line ) and it is right to the train tracks. From our room we could not see the Itsukushima Floating Torii Gate But instead we constantly heard the train (day and night)

The staff were very welcoming and good humoured. Breakfast and Dinner were included and were both delicious and we got all we could drink sake, beer and wine during dinner. The owner dropped us off at the ferry and the station which was very much appreciated.

The view of the Tori was a little obscured by the roof of the building in front of our room.

The food just kept on coming. fantastic kitchen.