Die Aussicht von den drei Balkonen ist einfach fantastisch! Die Lage, die Größe (3 SZ+2 BZ), viiiiiiel Platz und die Aussicht waren wirklich super. Check-in per WhatsApp Fotos (ohne Text) hatte ich bislang noch nicht, hat aber grundsätzlich ganz gut geklappt. Es müsste aber mehr Text zum Parkplatz (dass man außerhalb der Garage ganz an der Seite stehen darf, wenn dann andere Autos noch vorbei passen) und ein Foto vom WLAN Passwort geben.

Wir hatten aber wirklich Pech mit dem Personal! Der Kontakt mit Mohammed - den wir nicht einmal gesehen haben, war schwer... Schwierige Kommunikation bei telefonischer Rückfrage zum Parkplatz (da diesbezüglich das WhatsApp Foto nicht eindeutig war - es war nur der Kies direkt vor der Garage fotografiert - war uns nicht klar, wo wir parken sollten). Das WLAN Passwort war nicht zu finden, da es hierzu leider gar keine Anweisung und auch kein Foto gab. Wir haben zu viert "near the TV" gesucht (das war der einzige Hinweis den wir - auf Nachfrage - telefonisch und schriftlich erhalten haben). Als Hilfe für alle anderen: Es klebt UNTER der Wlan Box. Das Internet funktionierte dann aber leider nicht. Hier gab es auf meine Nachricht keine Reaktion, erst am zweiten Tag unseres Aufenthaltes, nach der dann zweiten Bitte um Fehlerbehebung wurde überhaupt mal geantwortet. Dann wurde der Fehler aber immerhin behoben und es funktionierte zum Glück ab da. In der Küche gibt es eine Kaffeekapselmaschine, einen Wasserkocher und einen Toaster - leider allesamt mit schweizer Steckern. Die passen nicht in italienische Steckdosen! Ich schätze es wird wahrscheinlich mal Adapter gegeben haben, leider war aber bei unserem Aufenthalt kein einziger Adapter vorhanden. Auf meine Bitte, uns einen zur Verfügung zu stellen, habe ich bis heute keine Antwort oder irgendeine Reaktion erhalten und wir konnten die Geräte so leider nicht benutzen. Wir haben auch keinerlei Anweisung oder Hinweise zum Check-out bekommen. Auf meine Nachricht zum Check-out, habe ich keine Rückmeldung erhalten. Wir haben dann einfach den Schlüssel wieder in den Self-check-in-Tresor gelegt. Es gab kein "Auf Wiedersehen" o. Ä. Was ist das denn bitte für ein Service, wenn man überhaupt keine Rückmeldung bekommt?! So schlechte Kommunikation und schlechten Service hatten wir noch bei keiner Ferienwohnung. Normalerweise kennen wir nur netten Austausch. Wirklich schade!

location was ok, not in the middle of a town or busy area, buses were easy to catch. the apartment was really interesting and the views were amazing. great space for up to 3 couples. Lovely old furniture and closet space. We all loved the little patios and the good breezes. We didn't use a BBQ as not sure where it was.

Nothing really bad, just a little frustrating. No one ever came to see us or check on us or to pick up money. Entry was done with messages which is ok but not the best information through translation to English. The access to property is a bit tight and the garage space is very small, definitely need something smaller that a SUV size to make it comfortable. we only got in when another tenant came and moved her car so she could get out the next morning. In the kitchen, the kettle and the microwave did not work, we boiled water in a saucepan (looking at past reviews seems to have been broken for a time). There was a lot of small cups and glassware, and very little cutlery and utensils. Using the washing machine is a bit tricky when there are no instructions and cant be read on machine. One of the bathrooms is very tight on space, with an oversize sink and a bidet, only just enough room to squeeze through to the shower and toilet.. Some really good instructions/information on the apartment, equipment and where garbage goes would be helpful. Some good info on restaurants, buses, ferries etc would help greatly.

Location is convenient and views are beautiful. It was spacious and fairly well equipped.

Parking was very tight and difficult to turn around. One shower only gave scalding hot water and one toilet didn't flush properly. The neighboring apartment lost all power and the contact person never answered calls.

the views

the parking garage. it was hard to understand where to park and where specifically to park. perhaps putting a sign where the designated parking spot is for Airbnb’s guests.

Amazing location with a spectacular view to the lake. Big apartment with a well maintained garden. BBQ inclusive of wood available.

Toilets are too narrow, too few kitchen utensils to properly cook.

The property has a great view of the lake however, the furnishing is a bit outdated and old. Appliances did not work properly in the kitchen, however it did not bother us seeing that we were experiencing the Italian food at restaurants

Furnishing of the appartment

The apartment had a great view of lake Como.We met our son and daughter who then stayed with us and the apartment was big enough for the four of us. Kitchen had all the necessary equipment and in one of the bathrooms there was a washing machine. Three balconies to sit on and enjoy the view. Sala Comincina is a small town on the lake but on the waterfront there are 2 restaurants (bookings advised as they are busy)and a number of small bars on the roadside!Within walking distance of boat hire/ paddle boards etc. The nearest supermarket is approx a mile with a mix of walking on the narrow road and lake walkway. Internet was really good all week and the weather superb.We we’re met by Armando at the agreed time who fully explained all the details about the apartment.

The buses RouteC10 try to follow a timetable but traffic on the lake roads can easily cause delays and Sunday service was a problem for my daughter in Como as there was not enough space on the bus to accommodate all the passengers. After a busy day the walk from the lake is uphill!!

The flat is very spacious and warm, almost every room has a balcony with beautiful view. If you want to relax and have no internet connection, this is a perfect place to be. Birds singing in the morning, very enjoyable coffee on the balcony. Furniture in the style of Art Nouveau which I personally quite like.

False advertising - no internet was provided, paid or free. Except the cleaner, staff unresponsive, messages remain unanswered. Too many numbers and people to deal with, very poor management. Communication really tedious, they wanted to let us know what time we arrive 30 mins before arrival, then again 15 and despite our arrival time was the same, they were late to check us in. not sure what’s the point in messaging so many times if that doesn’t improve the punctuality of the person checking us in. Ignoring our messages about the internet issue I found very rude and disrespectful. The flat seemed to hot, we weren’t shown how to turn down the heating. The shower was either too hot or too cold, couldn’t set the temperature.