We loved our room and pools.

The view from our small room was fantastic. We had a very spacious deck which we spent a lot of time on when the weather was sunny enough. The breakfast buffet was delicious and the dinner menu was very good too. The best part of the whole experience was using the spa facilities and being able to walk around the indoor and outdoor pools in our robes. The outdoor pool was large enough to do laps and was the perfect temperature. It’s open 24/7 which is really great!

I read that hotel provided a free shuttle to/from the port in Forio. So, I booked the more expensive ferry tickets to Forio from Naples but on both days, ferry traffic to that port was cancelled and we were rerouted to Ischia port. Since the hotel didn’t provide shuttle service to Ischia port we wound up spending 40 extra euros each way to get to and from the hotel:( It would be helpful if the hotel could provide a taxi voucher to guests who find themselves affected but the weather.

The older bartender at the poor bar is excellent, he went out his way of hospitality and have a great standard in his cocktail making; the restaurant attendant at breakfast was friendly and helpful when we were running late for breakfast trying to catch the boat.

The picture could bring a bit of mis expectation of the place, the infrastructure was great but it’s often very crowded and needs a bit of maintenance The general staying experience was okay until I booked for the relaxing massage… It’s the worst massage ever, the staff has completely no clue what they are doing, it’s basically applying oil all over your body with no pressure at all, I tried my best to enjoy but everything you understand from massage just didn’t happen, the “oil applying”started from my feet goes all the way to my face… fully cover in dripping oil… Seriously, if you really want to waste your money then go for it..

Breakfast was fine :)

Wifi was not working

Room had a marvelous view and easy access (although up a lot of stairs) to the Oasis Restaurant and then more stairs to the Tufa and pool areas. . Breakfast was good and the service providers did a marvelous job given the difficulties because of COVID-19 limitations. Lunch at Oasis was good as well - the older waiter (can't remember his name) was fantastic. Service was good. Pool bar was good as well. Shuttle to/from Citara Beach worked well.

Room was not as clean has expected, but understandable given a beach/summer timeframe. I had a full size SUV and parking was a little difficult; however, using Parking Log 3 was great and the night attendant was a great guy. One night of dinner at Oasis offering the Ischia rabbit dish (and pasta fagioli for me) was a disappointment. Rabbit dish was not too good, and the cook should have added more pasta to the pasta/fagioli. Disappointed that the Gala that was advertised was not held this weekend.

The thermal pools and bartenders were very nice.

Front desk staff was not very responsive to our inquiries. Wait staff during breakfast was not very good. Very slow to provide drinks and coffee.