Overall good experience, had good time with family.

None as such.

Excellent customer service, All staff are well trained and very helpful all the time

absolutely love everything about this place. We ended up staying for an extra 5 nights after. kids loved being here and staff are wonderful. 😊

nothing

good breakfast

dirty cups in room requested guitar hire in evening after being told we could use a guitar but was then told no.

great location and amazingly friendly staff. The breakfasts were outstanding and pools were awesome for everyone.

On leaving and waiting for our taxi (arranged by hotel), the staff seemed to disappear. We had no idea the taxi was waiting for us until we asked the staff were it was. We then discovered the taxi had been waiting for us for 20mins.

I love the hotel so much that i will definitely come back to visit. I love the facilities in the hotel, all the staffs in the hotel made a great impact during my stay. It's an excellent service!

Nil

great staff, breakfast, pool and general facilities - superb for families who want to enjoy the hotel. and very comfy beds!

the property is great but beware the beach is very polluted with plastic which is just across the road. not the hotels fault and this is a good way to spend time and avoid the messy beach!

huge pool, clean rooms, very accommodating and fast service crew

none!

the pool and Staff amazing

the room was a bit small

Breakfast, pool and activities.

Room space is a little small.

everything it’s 20/10 the food, the facilities the beds so comfy it’s amazing

I have nothing to complain

The hospitality was great and all the staff were very good. The chef did prepare kids food on request.

It didn't have a private beach. Even the premium room balcony has just standing balcony.

Pool was massive, lots of different areas to swim and activities to join in, rooms were a good size and very clean.

Breakfast was very chaotic though lots of options. Kids club was expensive considering the day my sun went they did nothing. He watched a movie and YouTube and played a board game. The kids club staff were lovely but don’t think I’d bother again.

good location and great activities for the kids.

The most expensive place for food.

staff where lovely.

the hotel was ugly and gimmicky. I expected it to be beautiful or luxurious for the price but it was nothing but that. Fridge in room didn’t work. the pool was great for the kids but as you walk to the pool you could smell pooh through the filters. Disgusting! The breakfast buffet was average. Nothing special about the food. You aren’t allowed to bring your own food or drinks around the pool. Their food is average and very over priced. outside the hotel you get harassed by the locals. They follow you trying to pressure you to buy.

We loved the pools, the live band every night and the kids clubs

The accounting side of things soured our experience at the end. We paid cash for 2 food & beverage purchases by the pool. Unfortunately we did not have the receipt for 1 of the transactions so they refused to cancel the bill even though we did not leave a deposit for room charges. The staff claimed that they charged our room anyway, which is a complete contradiction to what we were told poolside in that 'No deposit, we cannot charge to your room, please pay now'.

houses near to pool was booked all the time … 6 days we cannot book one house … i thing hotel must make 24 hour booking …

Best service, facilities and value for money for sure ! Staff were well spoken, always helpful and cheerful. Also very responsive and quick to offer assistance wherever you are on the premises even before you ask !

There is nothing not to like … Breakfast especially was an unmissable experience :)

The staff from the reception (checking in Miss Ira) very accommodating and we were there to celebrate my wedding anniversary and surprised with a nice cake. Room service, FB and even the Security personnel and Concierge team is very helpful.

Breakfast - The replenishment of Cups, Plates - room for improvement , in replenishment of inventory for usage. Breakfast Menu - stayed more that 4 days and am sure the Menu can be reviewed daily.....different dishes. Variety or variation of dishes.

Place was brilliant room was amazing staff were great

Was very over priced and room was very small