La comida, la limpieza y las áreas albercas

El personal de los restaurantes falta más atención

Las albercas

Las filas para snacks, solo en un lugar preparan los mismos

The sliding door to my first room wasn’t able to open. In the kids area for their activities was very muddy, my child fell because of it. We had to wait to check in which is totally normal but then we had to wait again to change our bracelets for the all inclusive. If the wait times were short it be fine, but when you are traveling with kids and asking them to wait 20 - 30 minutes twice is insane.

Un hotel con historia, donde siguen siendo amables y serviciales, se agradece mucho

Todo estuvo muy bien, muchas gracias

La ubicación, alimentos.

Todo muy bien. Pero al final que deje la habitación a las 12 horas les pedí me.permitieran comer yo cubriendo el costo ya que pasarían por nosotros a las 4 30 de la tarde. Y sin más nos quitaron las pulseras y no me resolvieron nada, comentando que no sabia decirme. Durante la estancia todo bien solo si sugiero debe el personal tener más tacto y dar una opción de estancia adicional en el hotel ya una vez que se entregan las habitaciones.

El area de albercas

Falta limpieza en pasillos

The breakfast was pretty good. I liked the personal omelettes. The staff was working hard and were friendly, for the most part.

The resort was very crowded. There were so many people we didn't even attempt to get into the pools in the two days we were there. The pool chairs were all claimed by 7:30 am. by absent people leaving items on the chairs. The beach loungers were all claimed very early as well. Members of the public who were not guests of the Fontan were able to take beach chairs and no one was checking for bracelets. The whole resort was SO noisy there was nowhere to get away from the crowds and the noise. Nowhere to relax. The food was not as pictured on the website. It was more like a large institutional cafeteria than a resort. The only furniture in our room was two large plastic basket chairs with no cushions. It was more like a cheap dorm room than a 'resort'. Sadly, this was not at all what we had expected. While we had booked for 6 nights we left after only two. Because we had used Booking.com the Fontan could not provide any refund. We asked for some compensation from Booking.com but nothing was provided.

A total disaster, honestly speaking is not worth to even try. The only thing we liked was the beach where the hotel is, and the employees from the main restaurant were nice, but the overall is terrible.

I made the terrible mistake to book 4 days in this hotel expecting to rest and have a nice time beginning on Tuesday during the low season, but it was totally the oposite. It was jammed and crowded ALL the time, with no enough places to sit or stay. They have only 3 small pools for more than 400 rooms total (one of the employees told me about the numbers of rooms). If you decide to go to the pools or the beach after 7:00 AM you will not find a place to seat (lounger or even a chair). ALL of them already taken with toys, towels or sandals in advance by people that are still sleeping in their rooms and the security guards or staff don't do anything to avoid and put some order or respect to that. During all the days there was not a single square meter in the pool that was not full of people (which is very bad during this pandemic, so, no control of the number of people at all) The pools are closed at 7PM and yes, that's when you have the security guards making sure all the kids are kicked out (for sure). All the loungers on the beach are also picked at 7PM, so you don't have anything else to do than go to your room or eat (with long waiting lines to get in). When we finally got one longer, I tried to move an pool- umbrella to avoid the sun, and the guard told me the umbrellas were only for decoration not for the sun! (unbelievable) Also, you need to wait almost 30 minutes to get pool towels and guess what? Even when you are controlled with cards for the number of pool towels, you cannot take them to your room. So, if you come with your baby or kids make sure you bring your own towel otherwise your children will go back wet and chilly to your room. The food is very basic, the cooks made their best effort but they cannot do more with what they have. The drinks are cheap and unless you paid extra, you won't have a decent drink for what you paid. In summary, I won't go again, and my best recommendation is to avoid it.