Location

No shower/ water in mornjng . Room large but bare . Outside not cared for

Friendly and accommodating staff.

Nothing!!

The facilities, grounds and rooms were excellent. I travelled with my 5 year old son and we were made to feel welcome and fully at home. The pools were fantastic, and perfect for a few days in half term.

Dinner

Reception staff give directions too quickly; they say it many times per day, guest hears them for first time. On 2 occasions I had to ask for repeat. No hangers in wardrobe, radio didn’t work. Didn’t expect toiletries screwed to the wall with one very small bar of soap.

Facilities were exceptional. Very good breakfast and all meal options / beverages were of high quality

This was an awful stay. Rude staff didn’t allow me to use the pool after I checked out. One day it was fine and then another one they said there are too many people. I was alone so I won’t take much space anyway. I spent 1000 pounds on 2 nights and that’s the treatment I get ? Awful. Overpriced food, tastes bad, no WiFi! They only care about money so as soon as you pay they don’t care about you. The hotel manager was walking behind me all my stay asking to settle some small bill. I was treated as a thief. Really awful weekend. The place looks nice on the outside but awful on the inside! Don’t stay there!

Provide a level of service that’s expected of you!!

Almost everything! The mesmerizing property, staff friendliness, good food and lots of activity options for both kids and adults. The swimming pools were warm and cosy and there were enough options to keep everyone in the family interested and entertained. Highly recommended - one of the best places to stay and unwind in the UK for sure!

The in-room service menu is quite limited, with the food not being good enough - both quality and quantity wise - as compared to food served elsewhere within the resort.

It was the ideal long weekend! The spa was so quite and peaceful, the bed was so comfortable and the food tasted amazing. We will definitely be going back soon!

One member of staff in the spa building wasn't as welcoming or friendly as the others, which felt slightly off putting. The water pressure in the shower in our room was also slightly lower than we expected but still usable.