everything we loved it !

everything was excellent

We stayed here as a family with our 7 month old son - Amazing location! The staff were so lovely. They went above and beyond to make our stay magical ! We truly had such an amazing time here, we will be back 🌳🌿

The food was cold every meal. Room service was even worse. The bed was so soft I have had to make an appointment to see my Physio, as my back is out.

The staff with the exception of James were shocking. Rude and non-helpful.

the lighting is poor in rooms. no robes in room could not work out tv to use services.

The architecture, the grandeur and the beauty.

Nothing

pool spa

gym very small

The mansion tour was free with the hotel stay and that was interesting. The gardens are stunning but these are run by a different company not the hotel change! The wine tasting for shadowfax winery was complimentary with the hotel this was also a nice touch. The grounds surrounding the property are beautiful but again not owned or run by the hotel change.

The rooms are tiny and not value for money at all, lighting was poor and could hear everything in the next room ie shower etc.. the bar is tiny and not a good selection of drink ie no tap beers. Staff was not friendly and seemed entitled.

We have stayed a number of times at the Werribee Mansion and love it. The grounds and convenience of a number of beautiful attractions makes it a perfect spot.

There were a number of Weddings this weekend and there were delays for breakfast, so that wasn't as relaxing as usual. Perhaps they should schedule a time for large bookings or use another space for their breakfast.

We were welcomed by very professional and helpful team members, particularly the greeter and bag porter who showed us around and explained the facilities. We appreciated our Welcome Drink voucher followed by an extremely enjoyable evening in the restaurant with delicious food and a lovely wine list. The second night we ate more informally in the Bar Lounge and also enjoyed the experience. There is so much to enjoy in the surrounding gardens, rose garden and historic Mansion that our time was too short. The spa and pool facility was excellent. We will definitely be returning.

As the bathroom in the 'original' rooms is quite tight it would be helpful to have a hook to hang a bath towel somewhere close to the shower and maybe a bathrobe.

At breakfast, they tried to charge us for the coffee!

Staff, pool, environment.

Small room, loud wedding happening late at night

Lovely hotel and grounds in a beautiful part of the world very handy for a visit to werribee zoo.

Nothing

Pool. - Location - Gardens -

Room size ridiculously small for the cost

Breakfast was Awesome. Staff are awesome. Mansion is beautiful.

Only Issue . Room was very very small for the price.

breakfast was good

Bed too soft not good for my back

It was awesome berthing and everyone was great!

nothing

The premises were nice location is good.

The staff were a little slow and they need to be more bubbly. The vibe needs to be cranked up. Booked for dinner on first night and when we went there the booking wasn’t even in the system. The menu definitely needs to be changed as there are not many options.

old heritage building

not worth the price, they could do better with the rooms and food