Choice of pillows and staff were execellent

Room was small, only one wooden chair which was not comfortable, someone had to sit on bed with no back support. Room had missing paint on door, needed decorating and temperature was not controllable

Internal facilities/decor - Completely different from comment below. A welcoming lobby and very attractive bar and restaurant area. Staff and level of service were outstanding - both front desk and in the restaurant. We had breakfast and the waitress was superb, even lending me her reading glasses to view the menu. Breakfast was locally sourced, tasty and substantial

External decor and feel - Poor from the outside. Looked like a cheap motel. Site road markings also confusing (suggested a one way traffic flow, but that wasn't the case).

Breakfast and dinner - the food was excellent. The staff were very friendly and helpful. The spa area was wonderful, very relaxing and the Soul Soother massage was amazing. Mine was done by Amelia, highly recommended.

Finding the way in and reception! We requested a twin room on booking, but had to wait while the double bed was converted to twin beds. It's not that we 'didn't like' it, just that it wasn't ready the way we asked for. There was stuff left in the room by previous occupiers that hadn't been removed. Didn't like that milk was one end of the corridor and water was at the other, especially after our 26 mile hike the previous day. The lounge breakfast option was not available until after the main breakfasts had been served, we didn't really want a full breakfast, though it was delicious.

Lovely property, nice rooms, comfortable beds.

We booked myself partner and 2 young children and called prior to ask what time the pool closed they said 9:30pm which was perfect for us to get there after school and go swimming. Upon arrival it was 5pm lady checked us in I again confirmed about the pool and she said it closes at 9:30pm. We went down to the pool at 6:15pm to be told that it closes at 6:30pm for children. We were never informed of this. Spoke to the manager who was extremely rude said he wouldn’t give us a refund and offered to set up a dvd player in the room for the kids instead because they were crying??? It’s 2024 obviously the children have tablets and we didn’t drive 2.5hrs for them to sit in a room all night watching DVD’s. We wanted to go and stay somewhere else but due to not being able to get a refund we were forced to stay. We went out most of the evening and upon return to the hotel the manager passed us. Didn’t say a single word. Didn’t thank us for remaining at the property. Nothing. It’s a shame because the facilities are nice but we won’t be coming again for that reason. It wasn’t family friendly at all. I wouldn’t advise taking children there. When we did get in the pool during the morning we were told after 1hr the kids needed to get out as people thought they were “too loud”

Great location. Lovely staff. Good facilities. Nice food.

Nothing.

We only stayed one night, made to feel very welcome, room was spacious and clean. Bathroom lovely. Breakfast was great

The swimming pool

Spaciousness.

Nothing at all.