Close to airport

Nil

Comfortable beds

A little aged

The carpet was very clean. Can leave bags in reception for free.

No concierge or they were on a break or something. It's very outdated. Double beds need replacing as they don't support your body and sinks when you sleep. Lighting is not enough and not electronics friendly as no usb sockets. Toilet is hard to flush, and toilet seat not soft closing like other hotels. No bath robes and sleepers. You can hear other guests closing the wardrobe as it is not soft closing either. The only good thing about the room was the carpet as it was very clean. Pool and area not maintained and bare. It might be as well be closed. It is enough for transit accommodation, but not for a stay as it is far from being luxury as stated. Stayed in a better 3 star hotels before.

Close to airport and trains. Like watching the planes land and take off

Room service was not good. Choices for the hungry / thirsty late arrivals were very poor indeed, and the wait time was way too long. A bit dated and bathroom definitely needs upgrade. I’ve already booked my outgoing stay, if I could cancel I would, and stay at the Pullman again

Very close to airport both domestic and international

Couldn't open a window

Not much

Reception was rude, told me they didn’t receive payment although it had already been taken from my bank accounts. And was going to recharge until I had to find payment on my bank statement. I misplaced my shuttle passes and reception wouldn’t provide me with a replacement without paying for them again, totally unacceptable and found reception very unpleasant

it served its purpose next to airport

it’s not a Stamford standard

all good, no complaints

Great Location for the International Airport.

Nice staff, walking distance from domestic terminal

Rooms a bit dated, hooks missing off the wall and base of bath a bit brown.

Clean, comfortable bed, spacious room. Room service food pretty good. Close to airport.

Reception staff were bland & lacked personality.

Breakfast buffet was standard. Concierge gentlemen was the best experience for the entire hotel. He was friendly and tried to provide a good service

Initially Reception lady was rude and uncooperative and would not grant early check-in. Just flew back from central America, requested early check-in upon booking. Told me I should have brought two nights. Apparently not a room available in the entire hotel until 1pm. After another hour I went back to different receptionist, for an additional cost, she got me a room straight away.

The hotel is right next to the airport, you can actually see the Qantas terminal and the runaway from your room. The bed was extremely comfortable and the room service was exceptional. The staff were extremely helpful and considerate. The breakfast was a bit pricey for the options available, though. The nearest train station (Mascot) is just 10 minutes walking distance from the hotel. Highly recommended airport hotel.

Breakfast buffet prices a bit higher for the options provided

Location

These is plenty space in a room but no sofa or relaxing chair with table. Only one desk chair for 3 people. We ordered drinks and kid’s meal for room service but uncomfortable to having our meals.

close to the airport

Quiet room even it was close to the airport

Little bit difficult location when using only public transportation

good location to airport (not as close as we had hoped though) good view of planes taking off yet further away then we thought.

floors and under bed were dirty and lots of long dark brown hair on floors and food under bed

Rated as five start but would barely qualify as four star. Suited our purpose as we only needed a 12hr stop over. Absolutely nothing in the mini bar/fridge. No option but to pay 12aus for a one litre bottle of water. Any other four or five star hotel I have stayed at has complimentary water. $12 for one litre of water is extortion.