Friendly staffs

TV is lagging due to poor connection

Nice hotel, nice rooms and Amazing gym.

The pool and the pool area are a bit dated

Very clean n the room n bed is big

The breakfast is excellent. I love the varieties of salad . Many choices for me

Location was pretty good as it was nearby most of the places of interest. It is also a plus point that the hotel is just a step away from the waterfront area and you can view the water fountain performance from the comfort of your hotel room.

We were there when the hotel was undergoing some renovations so there was some noise disturbances but it was not too bad. There were also times when the air-conditioning was switched off and this made staying inside the hotel room sometimes uncomfortable.

Just renovated

We requested for baby cot when we booked, but when we reach, there is no baby cot. And so we requested, but was told that there is none available 🫠 After further communication, they manage to send us one. But the good thing is, they upgrade our room

good sized room. comfortable bed. Very helpful front desk staff. ( Mr Ivan, Mr Daniel) Good breakfast

Some odd smell in the room when I first entered. But we used a good room freshner. Delay in evening in room dining food order delivery. But I undersatnd the hotel was full on that day.

It’s convenient

It’s okay

Location and good river view.

Condensation on the window didn’t allow us to enjoy the view.

The river view is worth the price if you're going to stay in the room. Booked the cheapest room with river view and another king suite room with city view, although there's living room space, bathtub and well thought design, the view plays such an important aspect. But room was clean with Crabtree and Evelyn touch is nice. Pool wasn't crowded and it's a nice that there's 2m deep part to swim around. The hotel scent was distinct that of Hilton. Guest toilet on ground floor was impressive. Bed was good, with reading lights control for both side of the beds. Not overly soft that one will sink it, nice balance. Staff exudes professionalism. Parking was conveniently connected to the hotel. They did a great job in sprucing up the hotel. As of January 11th stay, no construction going on and it was perfect. Though the lift has odors of recent construction.

That I didn't take the river view. The city view overlooking tune hotel and the others are just bland concrete jungle. The lift has faint construction scent but it'll go away eventually. The ground floor tiles reminisce of older times luxury, those dark coloured granite but that's just me. Glass water is not it, not enough and insufficient for drinking.

Excellent location, located at the central area yet secluded. Very friendly and accomodating staff. Room are clean and comfortable. Its not fancy with the bling bling clubs for party, but definitely great for family stay, good choice for your family vacation or a secure and quite night

Hotel is slightly aged but its still good value for money

a new room that just renovated for the latest design... near from famous place at kuching waterfront.. i'm really enjoy with my stay

hotel is under renovated

Location

Limited facilities due to renovation still in progress

Location, location, location Newly refurbished room, sleek and clean concept.

Everything was perfect. Near to the riverside.

Nothing

The room is nice and breakfast was great. Amazing location

The staffs are super friendly and greets people with a smile. Please keep it up!

Everything is good, but i think the showerroom there's abit of smell, not sure where is the source.

Newly refurbished

The shower cubicle - too small and water flows onto the toilet floor. Poor drainage despite new. Room slippers too low quality, very cheapskate.

The property was undergoing renovation however, our room is very quiet.

Overall, the staff are not very attentive. There wasn’t anyone helping us to open the door when we arrived full of parcels. At breakfast, after some coffee was spilled, I could not find anyone to help me wipe it up. Staff would walk past you without eye contact or a morning greeting.

The hotel is still in the renovation phase; it was clearly indicated on the website. At 11 am, we were able to enter the room as compensation for the noise from the construction works. We thought that being on the 10th floor and having a room on the 6th would be tolerable, but the noise turned out to be quite significant. We reported it to the reception and were given an upgrade to the 2nd floor. Blissful room, tastefully renovated, super clean. The breakfast with a view of the Saramak River was perfect; freshly squeezed pineapple, carrot... everything was warm, crispy, with discreet and professional staff, and a large, well-maintained pool, all overlooking the Kuching waterfront. After many rooftop swimming experiences, this spacious pool surrounded by a beautiful garden was a breath of fresh air.

The hotel has a sleek, modern appearance and unfolds like a white folder around the bend of the river. The facade could use a coat of paint, perhaps even some color.

The staff were very friendly and helpful. The location is excellent.

The WIFI was terrible. In the room I got about 2 minutes and then it cut out.

Exceptional service and warm especially from rhe concierge and the breakfast crew and chef. Even though there was renovation, but wasnt affected by it. Truely five star service and comfort.

The lift did not have card access security to the rooms. This could be improved