Cabourg was a location and the hotel is an easy walk into the Main Street. Facilities were great.

Nothing

- The staff was really nice and helpful. They really do everything they can to satisfy the customers, with a smile. This was the case with every staff member we met. - It was very clean everywhere we went : room, breakfast room, pool area, spa. Spotless. - The place is kid friendly and this is not common for a spa hotel, so we appreciated it. - The heated pool is very pleasant, especially when outside it’s cool and windy. It wasn’t busy even on a weekend - Easy parking and 10 min walk from the center of Cabourg. - Late check out upon request (additional payment) which is a great option when traveling with kids (for their nap)

Just some very small suggestions, but none of them would prevent me from going back as our stay went very well : - the spa and pool area are disconnected from the rooms area (although very close) : consider a closed corridor ? - the kids club is great and a real plus, but there should be some additional toys in order for a kid to be able to use the little kitchen for instance - it would be nice to have a restaurant in the hotel, although there are many restaurants in Cabourg - There should be a helpful handrail near the bathtub for easier and safe get-in/get-out process.

Location is good as are the Wellbeing facilities

This hotel has to decide if it is a hotel caring for customers who want to stay in a hotel or wether it wants to be a spa. Upon arrival we waited 15 minutes to check-in because the receptionist was treating another person using the Spa facility. Staff were not readily available at reception.

I loved the pool area, it was great to have the indoors/outdoor element as its an open/close pool and the surrounding area with loungers was very relaxing. The breakfast was super, my kids and I were very pleased with the selection and quality of food. We didn't use the spa area this time but all the facilities were great and very clean. Lastly all the staff were really friendly and helpful when needed especially the receptionists and the person who greeted us for breakfast every moring :-) I would highly recommend this hotel for families with kids of all ages.

There is no restaurant which would have been nice even though there is plenty of restaurants in the nearby village Cabourg. There was some room service options for dinner but personally I didn't like the options availalbe and the way they were served i.e. in glass jars.

loation.Access and bathroom (mobility disabled}

no restaurant, even bar snacks in evening

Nothing

Normandy style building A short walk to the town.

our room was large but only one very small hanging space. no drawers, cupboards, shelves. lived out of suitcase. poor selection of drinks in room, not even a biscuit. paper cups, should b China in a Murcure. no space to sit outside anywhere around the hotel,

too much noise

the breakfast was really excellent

hamam was not working well in the spa

Good facilities and friendly, flexible staff.

kids friendly

Very friendly and helpful staff during all our stay (with a map on the recommanded restaurants in the town on arrival). The bed was very comfy and the room quiet. Breakfast with a wide variety of choice and good coffee. The spa (2 hammam, 2 saunas) and indoor sport facilities were clean and functional, and the swimming pool sufficiently big to exercise properly.

The bread for breakfast could be more fresh and crispy. We were surprised that the hotel did not have a restaurant in order to stay lazy onsite after an afternoon in the spa (not a huge issue as we like walking but count 15 minutes walk to the nearest restaurant). The room was a bit smaller than I thought, especially the sofa which was more a seat than anything. The new hammam unit was clearly too complex for customer usage (too many choices of T° resulting in a non working state)

Very clean and modern. Also good quality breakfast.

Spa area a bit small so quickly jammed. Location a bit far from downtown by walk

landscape is gorgeous and the hotel is charming. bedroom is comfortable and clean

the restaurant doesn’t have a restaurant so a family with small kids arriving late would require a better logistic to arrive in time of finding the restaurants still open

Staff and property

The SPA is in another building than the hotel. The rooms are really tiny. Breakfast is too expensive