The room was spacious and even though we were on the top floor, the air conditioning meant the room was comfortable with all the facilities we would expect. Bill’s restaurant was superb, and seemed popular with non hotel guests. We ate twice at the restaurant for dinner and both times were consistently good. There was a mistake on our dessert order where we were given the wrong dessert (I got the carrot cake instead of the cheese board!) but we were able to keep the carrot cake as complimentary due to their mistake, suffice to say I was very full afterwards! I had a couple of spa treatments with Memory who was amazing and I would highly recommend her for any of the spa treatments. A great location for Bonn and The Drachenfels if you are travelling by car. The views from the hotel are spectacular and there is plenty of car parking (for a few) at the hotel.

The public areas are vast, with a lot of stairs/elevators/corridors to various parts of the hotel. The restaurants were far from the Reception area, but signposts directed you to where you needed to go. Just be prepared to walk! We had a coffee and cake at the Charles Bistro, but the service was very slow. It took 20 mins just to have someone take my order! The place did not seem very busy but there were a few tables outside who seemed to be served by another food stall? Once we finished and asked for the bill, it took around another 20 mins to finally pay. I would recommend not coming here if you have time constraints.

Great view into the larger Rhine river area, overlooking Bonn and Bad Godesberg. Very scenic location with great Spa. Fantastic ballroom and breakfast area.

Very nice upscale hotel

Breakfast is not up to the (high) standard of the hotel

Location, incredible ide and nature.

I think it would be useful for the hotel or maybe even community to invest in charging points

The staff at the reception were not attentive enough. Besides, 100 euro disappeared from our friend's wallet, when the wallet was in their room. When they reported about that to the receptionist, they offered my friends to speak to the general manager of the Hotel. General manager did nothing to solve the problem, except asking what do we want and pointing out that the Hotel is not responsible for belongings that were not put in safe. Thats a confusing message to me as a guest: the Hotel can't guarantee you safety, they are not responsible for their staff.

Amazing view!

Beautiful location, very clean with friendly and professional staff

No complaints about any of it

very comfortabel bathroom with a spacious shower and no bath (on our request)

it is a very prestigious location with great history, so the expectations were high, but the hotel delivered on the highest possible level on all levels.

if there’s one thing that feels a bit off is that one has to pay 10 euros to park the car on the out door car park, which is badly lit and a bit underwhelming and given the fact that the location is very remote impossible not to use. I understand there’s a price to pay for the indoor car park but the outdoors should be free.

Lovely rooms, soft bedding and pillows. Very quiet. Luxurious toiletries from Acqua di Parma. Beautiful lounges, bars and restaurants. Nice spa with good massages. Front desk staff very friendly, efficient and welcoming. Great first impression.

Towels were missing in our room upon arrival. Absolute no go in a 5* hotel. Also, the bathroom counter wasn't cleaned properly. One could still see the toothbrush cup marks from the previous guest on the counter. Spa was lovely but also rather small. Extremely slippery floor. Multiple people slipped within the 3-4 hours that we were there. Also, not great that one has to walk through the entire hotel and especially the lobby in one's bathrobe to get to the spa. Major minus point. Staff in Bill's as well as at breakfast were very young which is fine but they weren't as well trained as one would and should expect in a 5* hotel.

Beautiful view all around

Old hotel with very bad staff - definetly not a 5 star experience

Outstanding Hotel with a vast german history. The hotel is a maze of wonderful remembrances and reminders, perfect views over the valley, very good staff, excellent restaurant and premium facilities. Everything slightly on the old fashioned side, thus enhancing the outstanding meaning for the young Bundesrepublik Deutschland Loved the chargers for electric cars and bicycles

breakfast is outstanding and the breakfast room has a fantastic view

would love that the checking in was 1 hour before at 2pm

Amazing location and views over Königswinter. Comfortable and clean room.

We requested for a baby cot for our 3 month old daughter, which the hotel was not able to provide.

Exceptional quality of rooms, food, as well as great ambience. We enjoyed the breathtaking view/excellent location, spacious dining and breakfast room, tasteful decor. Absolutely quiet, stands in greenery on the hill, really top notch

Sauna/ Swimming pool are quite mismanaged. Dampbad did not work. The lady-manager obviously wanted to finish her work at 2000 sharp ( then the spa/sauna get officially closed) and thus started to remove beds, mattresses, water, lock down terrace half an hour before the closing. It is quite shocking for a 5* hotel. The occupancy was quite low, but this could be hardly an excuse for non-working bar

Very relaxing. Exceptional breakfast. Small , but good pool and fitness center. Good spa facilities. Ideal for a good relaxing break from busy business life

nothing much

Very nice hotel with beautiful view over the Rhine! Great staff.