The chek out was at 12 but at 10: 45 the housekeeper came and tell us I want to clean and his behaviour wasn't nice

Internet did not work at all

Overall a pleasant short stay. Very friendly and helpful staff, clean room, breakfast was satisfactory. Location is perfect, accross a classical theater building, malls and shops, innenhafen is 10-15 min walk.

There was a strange sewage smell when you enter the hotel the first day, it was less the second day. Also, it would be great if the hotel can place a dedicated smoker corner outside as faaaaar away as possible from the main entrance as we were greeted by cigarette smoke almost each time we enter or go out.

The location our room view

The bathroom have only soap no other utilities

Staff

location near motorway and shops

staff not friendly (but professional) inadequate information - restaurant closed but no indication of this at all in hotel

Breakfast buffet was excellent. The hotel is well located next to the opera and easy too walk to on foot from the main train station.

The Standard Double Room was spartan and atmospherically cold - not even one picture on any wall! Pillows were lacking in any substance. No extra pillows or blankets were available in the room. The towels were fraying and were changed every day despite claims that towels not on the floor would not be changed. We were particularly disappointed that we were only informed upon check-in that the restaurant and bar were closed during the Christmas/New Year break. This could have been indicated in advance on the website and booking.com profile.

Reserved a spa room got upgraded to the wellness room which is simply superb. Sauna and jacuzzi after a long day at Amsterdam priceless. No need to look for another hotel next time.

nothing

rude staff, my door don’t open and they’re not coming helping us so was so frustrating and breakfast was so poor we just drink a coffee

***

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My room was superb, the breakfast excellent and the location is perefect.

No problems at all.