Outstanding service, thoughtful, friendly stuff but not overbearing, very balanced as it must be in luxury places. Historic but modern luxury place, very clean, nice smell. Very good breakfast.

Quick check in and friendly staff. Very helpful concierge. clean rooms

A little hard to move around inside the building. Not what I expect from a 5-star. Not much to do inside the hotel either. Not a great view from the room.

excellent location. clean. interesting architecture. great breakfast. fun restaurants.

Great location, beautiful lobby, friendly stuff, welcomed rooibus tea! Amazing historical rooms, comfy bed, super clean. This place feels like home.

Nothing

everything was amazing

there isn’t a spa:

The location is excellent. Comfortable and spacious rooms. Very friendly staff. Small things are thought of which makes your stay even nicer.

They said they would email the receipt but never did. A bit annoying for a 5 star hotel. I do not have time for such follow-ups.

The location is excellent.

That I didn’t get the suite with the terrace which I booked. I stayed at the Widder many times before. The location and that the suite has a terrace were the main reasons for always staying at the Widder when coming to Zurich.

We were excited to stay but once we arrived we were shown a room that appeared to be exactly what we expected. Unfortunately the room was mysteriously occupied and we went back to the lobby and we were sent to an old attic room which was shockingly less appointed than the rest of the hotel. It was musty and seemed like housing for non-guests as it was last renovated in the 1990’s.We were greatly disappointed. This was an unfortunate outcome with no consequences

See above