Sauna, Schwimmbad, bequemes Bett

Personal unaufmerksam und wenig freundlich, Ausstattung lieblos, wenig gepflegter Außenbereich, vertrocknetes Brot beim Frühstück,

The best personal forever. Brekfast very very good! Very beautiful Sauna und swimpool.

Good position entering Augsburg Good parking

No one was at reception and so could not get in when we arrived at 5 pm . No one answered the phone number that they gave . No was was at reception . Felt like a ghost place . Only got in by luck because someone coming out The children not allowed to use the swimming pool because we were told it was booked out for the morning ( although this was at 8.45 am ) Very unfriendly service in the morning

Clean

Lack of staff. Poor refilling of water and coffee facilities.

Breakfast was good, sauna and swimming pool were surprisingly good.

Sauns and swimming pool close at 20.00 which is actually to early to make proper use of it.

nice triple room, clean and comfortable beds. breakfast was good

no hot water kettle in the room, no access to the pool after late hours. a bit pricey for the breakfast options.

free parking, good breackfast.

nothing

Swimming pool. Clean. Good hotel to see Augsburg.

Great place, staff was very friendly and cleaning was daily. The pool and sauna was nice relaxation after a long day. Parking was a little difficult depended when you arrived but always found a spot there. Good value was that a big grocery store was in a few minute walk away and it was ~15 min ride by scooter or tram to downtown.

The wifi was poor (maybe too many users).

The staff, such as there were any, were friendly and trying their best. However, there was seemingly only one person on any given day in charge of the front desk - which they only attended when summoned; they usually sat in an office somewhere in the interior of the facility - and the breakfast room. Given that they didn't seem to be trained, they did as best they could. The cleaning staff in charge of the rooms were very thorough and friendly.

The hotel was listed as a spa type hotel: while the price seemed about right, the facilities simply do not qualify as spa or even a regular upper-category hotel. What there is in terms of spa-like amenities (indoor pool; sauna; workout room; massage parlor) is closed all day on Sundays and not accessible after 8 p.m. the rest of the week. Appointments for the massage parlor have to be arranged, by phone, well ahead of time (it took the lady who runs it seven hours to get back about my initial query, and some more hours afterwards to get in touch with someone else about possibly coming in the following day although the lady had originally said she was free that day). The massage parlor seems to be a one-person business with no one being on site, i.e., at the facilities in the basement, outside appointments. The area housing the sauna and indoor pool is tropical throughout; it's not even necessary to enter the sauna to work up some solid sweat. There's no adjacent outdoor area to "chill" after hitting either pool or sauna - again, for a spa claim and a highly spa price, some outdoor area to relax in is something one should be able to expect. One could, of course, go through the house and the breakfast room on the ground level and enter the terrace area from there to pull up some of the chairs set up against the tables for - the night? winter?, and grab some of the blankets and seat pads stowed away in a corner to build a lounger to chill on. In short: what little there is in terms of "spa" elements is more of an afterthought than anything resembling a spa accommodation charging spa prices. The breakfast room is open from 6:30 to ten; during my stay, at 8:10, all the tables were covered in crumbs, some not even cleared of dirty dishes. It seems that the front desk person is in charge of clearing and cleaning the breakfast room; however, of the three ladies I saw in that capacity, only one attempted to do that part of the job.

It was clean. There was free parking - four spaces on the forecourt and on street. Easy tram journey into town centre from stop five minutes away - day pass €5.

Staff were non-existent. Had trouble finding someone to checkin who couldn’t tell us where the hotel was on the street map. Checkin was by 1600 which is ridiculous - luckily we got there in time but curtailed our sightseeing to do so. WiFi was very poor and cut out repeatedly and 4G was poor. One reading lamp was not working by the bed with clearly broken switch.

Nice spa area and friendly stuff. Clean bedroom. Good value for money.

The toilets in the spa area were a bit dirty. Spa opening hours could be a bit longer in the evening.

Room too hot in summer

nice and quiet area around the hotel

no airco, just a ventilator and the outside temperature was rather high throughout the night; staff do not speak English so it was not really easy to amend our booking

the furniture and decoration pool excellent breakfast

beautiful hotel. we had a great time; especially with the pool. breakfast in the garden was really relaxing and delicious

the rooms were hot- fans were supplied

Inside the room is clean and tidy. It is a medium size room. The staff at the time of our check-in didn't communicate very well in English but tried to recommend the hotel. 👍The staff in the morning in front of the breakfast room are very impressive. He smiled and greeted him in a friendly manner. Breakfast is enough and for those who like coffee, you can drink it yourself 24 hours a day.

in the room we stayed in. We don't know if there is an air conditioner or not. We tried to look around where it's the air conditioner or remote or the way to turn on the air conditioner because the weather was very hot. We couldn't find any recommended documents in the room. So we opened the window and closed the blinds and closed another layer of curtains. Fortunately, late that night it was raining and windy. Otherwise, we could not sleep due to the stuffy weather. There is no refrigerator in the room, only a small wine cooler. It would be great to switch to a small refrigerator. The balcony of all rooms can be accessed without barriers. If I was traveling alone, I definitely wouldn't dare open the window to sleep. The swimming pool closes too early. Therefore, we can't use the service. If changing the time to 22.00 would be great.

location

i booked because of swimming pool. called twice to make sure pool would be usable upon arrival. they said yes. upon arrival was told Pool always closed Sundays. window was broken. safe didn’t work. would not go there again.