Instalaciones deplorables, clima derramando agua en el interior, pantallas y programación obsoletas, toallas con mal olor…

El personal amable y cooperativo, el servicio de guarda equipaje , muy bien. Ubicación también bien.

No tienen el detalle de revisar que todo esté en orden o se les paso, y el despachador de jabón estaba vacío. La palanca para accionar la regadera y no la tina había que estarla presionando para que funcionara. La tina no tenía tapón para poder contener el agua y no se fuera. Como solo fue una noche, yo solo me bañe y dormí. Otra cosa es que supuestamente había contratado el que que incluía el desayuno, y no fue así. Ignoro que salió mal.

EL TRATO AMABLE Y SERVICIAL DE LOS JOVENES RECEPCIONISTAS

EL MESERO DEL RESTAURANTE MUY MALACARIENTO E INTOLERABLE CON LOS HORARIOS

The staff was super friendly! We were traveling with a dog and they made the check-in very easy after a long day of travel. The area around the hotel was safe and the bed was very comfortable!

The towels could be replaced with new ones.

got what I expected

The staff were great and our room was clean. Tv, remote, and ac all worked. The bed was extremely comfortable, which was so nice after so many not so comfortable beds.

When we first arrived, we weren't sure if the place was open. The building is in need of some updates. The flooring in our room was a wood laminate that was extremely water damaged and buckled.

Basic hotel, fine for a one-night stay as we were passing through Coatzacoalcos. We booked because the hotel was pet friendly and we had our cat. Decent breakfast selection and everything was clean. Right across the street from a mall and restaurants. We liked having a bathtub for our baby.

We had to ask for an extra towel because they only gave us one. Everything was sort of dated and the building felt small.

Location

Pool is outside of the hotel, a long walk from it (not even safe to walk from the hotel to the pool area) Facilities are old Breakfast was ok