Charge us twice for dinner and do not give explanations in time. We did not get our money back after THEEE days! Till now!

Views are magnificent

The outdoor area and view by the beach was nice.

You need trousers to dine in any restaurant or just simply having a drink by the outdoor bar which is ridiculous considering that this is a beach vacation. This was not mentioned on the booking page otherwise we would have opted out. We as a family arrived at night after a long flight just to find out that we weren’t allowed to enter the restaurant. No water bottles are provided and you are expected to fill from a filling point in the hallway which is stupid considering that you don’t have a bottle to fill at the first place. All under the umbrella of “environment” which is becoming annoying now. Hotel is old and outdated in every way (inaugurated in 1991) you can see that from the finishing, old furniture, rustic wood. The breakfast buffet is diverse but identical every single morning and staff has little interest in serving you. The staff gave little to no consideration to our comments and didn’t even bother to give us a chance to explain what we weren’t happy about. This hotel has a bureaucratic feel to it as everyone is monitoring the dos and donts. Not sure if this is how Sofitel brand is but definitely this will be last for us. Overall, this is a 4 star and not 5 star.

The breakfast was great. Great selection of things to choose from. Same goes for the dinner buffet which is really amazing.

One of the reasons I picked this hotel was the kids club, however upon arrival we were told that the kids club was closed for renovation and they had instead moved it to another location. The other location was just one of the hotel rooms so there was hardly anything for a kid to do there so that was very disappointing!

Breakfast has limited items but the quality is great

Absolutely magical - stunning pools and gardens, beach facilities - like being in a fairy tale. Gorgeous sunsets and wonderful snorkelling seeing rich coral and colourful fish.

Nothing.

Full bar breakfast, spoilt for choice, champagne for breakfast aswell. Dining staff very friendly aswell.

The issue of having to wear trousers for dinner (apparently its an Accor Stand) but in the end made peace with my demons.

Beach, gardens, staff

Cleanliness

Breakfast was good

Staff at the restaurants were not enough. Service was slow There is a "river" on the left side next to the hotel with an awfully smell. It was never mentioned Maintenance is not up to standard. The bath looks dirty Not enough water sport like jet ski? The service on the beach was not like expected. There is a flag for SERVICE, but there was NO service You give me a 6 rate

The space, the adult only pool, the spa & the gym. the food was truly great. amazing stay!

Very warm welcome

Sofitel is a French style Luxury Hotel in an Asian-style architecture. Overall, the landscape, beach, swimming pool area and the room were beautiful not very luxury but comfortable and met our expectation. We booked the hotel in a last minute as non-refundable so had a chance for reasonable offer for 6 night's stay including breakfast. Breakfast buffet was successful and tasty with fresh fruits, juices, pancakes,etc.

Despite the cleanliness of beach area, sea was not clean and attractive for swimming. We thought, it might be the result of season or weather, however, when we walked around in the Sugar and La Pirogue Hotel's beaches next to the Sofitel, the sea was crystal clear and wonderful for swimming and snorkelling. There was a river flowing into the sea which might be the reason of why sea is like a mud in Sofitel and Hilton. Other side of river was clean - I guess there is a bay which prevents from river water. As we only spent 1 full day in the hotel to benefit from its beach and pool, it was not a big problem for us but if you'd like to visit Mauritius just relax at hotel and swim in hotel beach, I strongly recommend you staying at another hotel. (For Flic en Flac, La Pirogue could be a best option) Buffet price for dinner was also expensive and not included the drinks. Last point could be informative who are sensitive for cleanse themselves. There was no bidet nozzle for it on the toilets.

The resort has an excellent location on Flic en Flac Beach, also close to Tamarin Bay. Being on the west coast, we had the opportunity to admire amazing sunsets every evening. The resort has a big garden with lush vegetation, where you can see also many colorful birds and other small tropical animals. We had a superior room with ocean view, Le Morne view and also adults only pool, which was very convenient for us. The food was great and the staff also, everyone was very polite and supportive in any situation. Also I had a very nice experience at the spa. The lady who made me a relaxing massage recommended me to use a hydration gel for the face. I really appreciate her suggestion, now I use the product every day.

Location was nice

We paid a lot of money for a 5 star hotel experience and instead got a beyond low class experience 1) our room was extremely old with an extremely old bed with ripped material all over and the bedside drawers were all ripped, the couch on the entrance was broken and lop sided and very visible to the eye that it needed to be replaced, 2) we ordered room service and got a hair in the food, 3) we asked what time the dinner buffet ends and they said 10pm, we got there at 9:30pm and the second we filled our first plate they told us the buffet is going to stop so we barely got to eat even though they made us pay, 4) when we complained about all this the man on the reception didn’t even listen to us he had his eyes on the computer the whole time we were talking and at the end someone else gave us a tiny tea bag, 5) the beach beds were all ripped and barely cleaned if ever overall, too over priced, very old and not well maintained. staff not helpful. waste of money in general

Definitely it’s not a 5 star hotel.

The pool, the spa and the set up of the garde

The surrounding insects at nights in the garden

Family place that caters for kids while maintaining excellent standards. Clean Beach you can swim in. Great food. Great facilities.

Food is expensive

Nearness to the beach Food was good though expensive

Room was cramped. We had selected luxury room but superior room got booked. Booking.com showed airport shuttle but the hotel did not provide. Jeter should be provided.