Great location. Room, breakfast & staff all pretty average.

Completely self-service breakfast on hot plates. Room was ok, could have benefitted from a good spring clean.

very good facilities

noise

friendly staff, had a good selection of gluten free breakfast (excluding bread)

isolation between rooms could be better, dust in windows, need for cleaning & maintenance there

Staff and breakfast

Although the room and bed linen were clean, I found the duvet and pillows had a strong smell of B.O. I appreciate that other people use the room, I don’t have to smell them.

central with good parking and excellent staff especially Evie and Emily

smoke alarm flashing bright white and red lights above our bed

Great old building Modern rooms Nice breakfast

Nothing

Room, location, staff

Cost of breakfast

Very disappointed with the breakfast. The buffet trays were full of food but all of it cold. Some hot sausages were added to the cold ones but couldn't tell which was which. Didn't eat it. Had toast. What a terrible waste of food!!

The breakfast was very disappointing. There was no bottled water in the room, as advertised. No towel to dry hair. No useful info in the room and no phone to contact Reception which we found unusual.

The location of the hotel is fantastic, right in the heart of town. The gardens at the rear of the old building are pristine and perfect for a relax after a long day. The old building is beautiful and in excellent condition with its interesting nooks and crannies to explore. I can't comment on the new improved restaurant as we ate at the Italian restaurant nearby.

The newer part of the building is in desperate need of an update. Our room was compact which is fine for a 1 night stopover but I would be very disappointed to stay there any longer. The bathroom is poorly set out with the door opening up on to the toilet. It literally skims the toilet by 5mm. There was a hygiene bag dispenser 3/4 of the way up the wall behind the toilet, way out of reach of whoever is on the toilet. Not great. There was a mouldy, what looked like blocked off air vent right above the sink. The kettle looked like it had been there since the day the hotel was built judging by the amount of grime and lime scale on the outside. The cups were still dirty from the previous guests. There is no a/c in this room however a powerful desk top fan is supplied which was enough to keep the air moving. I've stayed in Mercure properties all over Europe and this is definitely the worst. I will choose 1 of of the 2 premier Inns available next visit. Free car parking at the rear of the property is a bonus but I wouldn't want to walk around there in there in the dark instead pay for 1 of the many bays at the front.

Breakfast was lovely and it was great staying in a 17th century building that had been updated

How can you improve on a building and location

beautiful hotel , lovely food

my room was in the new bit at the back, no lift that I could find or guided too so dragged my case up the stairs. the room was very hot, the staff kindly gave me a fan as the one in the room did not work. the weather can’t be helped tho the tv struggled to find signal

Excellent facilities in room. Shower really clean & worked properly. Plenty of storage space.

Purely personal: our room was on 2nd floor up 3 steep flights of steps & I'm nearly 87, so struggle a bit! I don't think the hotel was exceptionally busy, so I'm sure there must have been rooms available on lower floors. My fault, really: I should have asked about room location in advance & asked for a room on ground or 1st floor.

Lovely old building.

Inside was was shabby.

nice and large

TV did not work as connected to internet and kept going off and on

The room vas very comfortable. The free parking is a big plus.

The breakfast wasn’t great. We couldn’t get a drink when we got back to the hotel at 11.30pm. We arrived at about 9.30pm, it’s impossible to get anything decent to eat that late.

Location, garden area, parking and very good breakfast choice.

We had no soap in bathroom. Asked at reception, was told they have been waiting for deliveries for some days. Not good.

The breakfast was excellent one of the best I have had in the last few years , the bed was very comfortable

Did have a problem to get the water temperature correct for the shower, , The meal in the evening was way beyond disappointing , the chairs were very uncomfortable and looked like they should be in the bedrooms not restaurant . Also the garden lights were on all night.

Room.. Peaceful

Nothing

The staff i encountered were courteous and friendly The bathroom was clean and with a powerful shower

on one of the hottest days since recordings have been measured there was no air conditioning My room was on the second floor and possessed only tiny windows The buffet style breakfast was poor. Over cooked bacon and sausage. Skin forming on top of beans. Eggs looking like they had been kept hot for a long time