Overall hotel very good and the Spa was excellent. Staff friendly. Large room, spotlessly clean bathroom. Location was excellent

Breakfast was disappointing, non of the cooked items were hot. The scrammed egg was very sloppy, sausage looked undercooked and the bacon was very greasy. We were really looking forwarded to a cooked breakfast after an hour in the spa so a big let down

The location is great the general hotel is great with the spa is also great Staff were friendly and everywhere was spotless

The room I paid over £300 for 2 nights for a king room and I was a little disappointed I had read all about how clean the rooms are and there was no dust but room was dated with marks on the wall and other things paintwork damaged on woodwork and considering there was no dust they missed a strad of hair hanging from lampshade maybe I am just being picky but expected more

Great location & friendly staff

Breakfast was average, rushed and lacking staff to service guests

Facilities and cleanliness

Very noisy the walls in the bedrooms seemed very thin, kept up all night by noisy guests. I could hear everything from conversations that were going on until early hours to taps running.

Reception staff were totally lovely and helpful, the location nice and some of the common rooms were spacious and relaxing

Restaurant staff completely different; waited for ages for someone to appear to find me a table, bar man incredibly rude. Food service slow and meandering not paying attention to the entire room, just a few individual tables. Service management needs some serious attention. Saving grace that the actual food was better than I expected.

Beautifully decorated throughout, quite quirky in areas. Lovely restaurant and outdoor space. Spa is really lovely too.

The electrics went off in the room - a mains had switched. It came back on later and one side of the room we found still to be working but was in a rush to get ready for work in the morning so a bit of an inconvenience. We weren’t told either that the Rainforest showers in the spa weren’t working before we arrived.

We asked for an early check in and were able to get this which was useful. Check in was very quick

The car park was full and the EV charging spaces were taken up by non EV cars. As I have an EV it needed a charge as only had about 5 miles left on it. When asked at reception what they could do, the most they could come up with was to check later. When I did check later about 6 hours later, no change. Asked again at reception and they said they would look and if it was cars that were registered at staying at the hotel, they might be able to do something. Ultimately nothing happened, so despite staying overnight at a hotel with 4 charging spaces, the next day I had to quickly find one in Bedford and hang around for 2 hours to get some charge in the car. Maybe if they didn't facilitate public parking and clearly highlighted those spaces were for EV only, it might not have happened. Also the breakfast on the Sunday morning was a disaster. No tables made up. No plates available, no mugs, no coffee. Apparently they were very busy and short of staff.

L'accueil La propreté Le service La décoration Le petit déjeuner Le repas du soir

Tellement grand que l'on peut s'y perdre ! Heureusement vous avez un ascenseur pour vous aider.