The location was perfect and the grounds were lovely

The toilet in our bathroom did not flush. The dinner in the Linden room was disastrous. The dinner menu bore no resemblance to the one shown pn the website. 3 of my guests were unable to eat their main platter. The dirt and cobwebs around the air conditioning unit above our table were unsightly, unhygienic and provoked comments from my American guests. Insufficient staff. The bar staff were unable to provide any cocktails. The hotel rooms were tired. Outside the tables were not cleared for many hours after previous occupants departe. I paid for 3 rooms and would not return.

Breakfast was Great. Good choice of Cold items & an excellent choice of Hot items , all very well cooked. Well presented & tasted as expected Dessert from the night before.

We had paid for a upgraded room only to find that our room was right above the disco room , where a reception was being held. We were not informed until we arrived at reception until that evening. The room did vibrate with the bass tones all night. The good thing was it did finish at 12.05am . Dinner was a disaster. The menu was very limited & disappointing. The quality of the food & even worse the presentation was disgusting. Defiantly no love for food in the kitchen. The Thai Vegetable curry was awful presentation & the flavours were not Thai. The Wagyu burger was really over cooked & no seasoning whatso ever. The fries were covered with spicy Paprika which is not mentioned on the menu as I would of asked for no paprika. We had four the small plates to share for a starter. Quality of the food along with the dirty cooking oil, for the Calamari needed to be changed. The dessert, Saved the day, both were very good although I was dubious that the execution would be similar to the other 2 courses. Such a shame that their is no love for food in the kitchen. I felt so sorry for the Maitre,d & the waiting staff.

Good location quite tucked away

It was very busy with weddings , really good weather and no tables clean to sit outside all dirty glasses left and sticky tables from spilled alcohol , confetti everywhere

The location was perfect. The grounds are pretty.

The property is way past it's prime. Understaffed. Spiders and cobwebs all over the Linden Room and around air venta. The food (main course) was inedible for 3 of our party . Barstaff informed us that they would not be making cocktails. The 1st floor bed rooms (we had 2 on the first floor and 1 on the 2nd) are tired. The shower only provided warm water at head and shoulder level if cold water poured from the base. of the shower.

Staff were friendly and helpful.

Unfortunately the hotel is old and tired. It needs modernisation such as removing central heating from rooms and just having in room air con, plug sockets next to the bed, and new furniture.

Great breakfast and very friendly staff

Nothing not to like

Apart from the quality of the bed (mattress), everything else was perfect. Cannot get a good nights sleep due to bad mattress.

Apart from the quality of the bed (mattress), everything else was perfect. Cannot get a good nights sleep due to bad mattress.

The bed was extremely uncomfortable. The size of the sauna was very claustrophobic.

Great hotel and staff

Changing rooms in the pool, but we were able to use the family changing facilities. Bathtub in the bedroom. The tub looked a little grim.

Quiet room, heated pool and very nice staff

The food was not good value for money

Excellent breakfast, good pool, dinner was very nice.

The rooms needed a little updating, some repairs needed such as loose towel hooks, scratches on walls.

Was pretty from the outside

No lift ( which is stated if looked for luckily I did ) It was boiling hot everywhere pretty sure it’s made my daughter sick with how hot it was Air con is out dated and doesn’t work properly

Lovely period property surrounded by green

Very convenient for Sandhurst. We would have liked to have breakfast before 0800 but we had to be at Sandhurst for 0830 and there wasn’t time.

Beds a little too soft

Lovely grounds

Room was not as sold, no walk in shower. Tv reception on every channel was pixelated and often saying no source.

The building, the interior, the garden, the staff. Highly recommend.

N/A

Lovely old building.

Very short menu, breakfast was very poor, to get to the gym & pool we needed to go outside in pouring rain. Stupid place to put lights directly over bed risking head injury when sitting up.

Everything was perfect

It was seven years back that we stayed at the hotel and had very good service from the receptionists in arranging our accommodation etc.

Over the seven years there has been a detoriation of the furniture in the dining area especially the condition of the chairs.

Good character property with charm

Generous sized rooms, good location.

Limited and expensive restaurant. Fire alarm went off at 1:30am & 8:30 with no explanation. This is my 2nd visit to a Macdonald hotel for business. The first one in Lymington changes my accessible booked room on arrival to a first floor outside building with wooden stairs. The result was I couldn't use the pool or restaurant qa 8 was not confident in navigating the stairs. In both hotels the food quality does not match the expense.

The comfy bed, food , ans spa.

The small sauna. The packed changing room.

The hotel had charm

The restaurant

Nice , clean , good food

N/A

The spa facilities were good and the staff very friendly and helpful.

There is no lift and for my husband with reduced mobility it meant stairs to the room. I asked for a room which did not require climbing too many stairs which we were allocated however the receptionist failed to mention that there was a wedding with a disco in the room underneath on Saturday night. Everything was expensive - food and drink - when compared with other hotels we stayed in during our trip. The double bed was the smallest it could be.

The bed was so comfy, and the room was immaculate and of an excellent standard. I arrived after 9 pm and could still eat in the bar.

Nothing.

Helpful staff Beautiful gardens. Good pool..

Plug in basin was broken. Room.and bathroom.a.bit dated.

Everything

Nothing to dislike.

Beautiful Victorian mansion surrounded with a small but cozy garden where you can sip a cocktail on a beautiful summer evening.