The room was pleasant and the bed comfortable, breakfast was good value. The evening meal was good overall but the gammon was very tough and chewy which resulted in my friend having to leave most of it.

When we informed the waitress that the gammon was tough, her reply was I’ll tell the chef! My friend was then offered a free pudding, but felt that money off her meal would have been more acceptable .

Price

Kettle inside was in awful state, Wifi was terrible, close to none

excellent choice of breakfasts

Nice clean rooms, excellent breakfast

Noisy neighbours in next room but that's not the hotels fault but that was all.

All of it was wonderful .specially the staff .Julie was excellent she made my stay .very happy staff .I've stayed here 4 times now.

The only reason I had to say anything was that my bed was a little hard .there was nothing else wrong with my stay .

Close to Basingstoke

Long waiting time at the reception for check in, missing chairs/sofas in this area. Insufficient stuff, which prioritised the restaurant customers.

Everything

Very friendly staff at the reception, restaurant and bar. Excellent very filling breakfasts and evening meals. Very comfortable spacious bedroom. Large easily accessible carpark. Good value.

No problems at all.

The hotel is clean and well maintained. The staff ar friendly and helpful. The location is fairly well away from facilities, but is within easy driving distance from Basingstoke and Winchester.

Unfortunately there is a shortage of staff and they can get quite overwhelmed by the numbers of guests. This means that sometimes you have to time coming down to eat carefully.

lovely room

The food was excellent and the staff were polite and friendly.

Unfortunately, there was an issue with the water supply, so no hot water or flushing toilet. Had to ask for compensation in the morning, suggested a free breakfast. Felt that should have been offered by the management, as a gesture of goodwill.

Room was clean, and staff were warm and welcoming.

Needed to get in touch with the hotel as I was going to check in late and there was no way of actually talking to a person on any numbers I could find, all automated which didn't help me.

A good size room

The mattress was very hard

Everything

Nothing

location

needed upkeep in bathroom

We found the breakfast good & dinner very good. The staff were excellent.

On arrival, we thought the exterior in need of some attention & our bathroom (Room 4) was also in need of re-grouting to remove all the areas of mould.

The staff were very friendly, the room was clean and tidy and the price was great. The drinks are reasonably prices with a good selection. The car park had plenty of spaces. Great place to stay

There isn't a lot not to like, so if I was being picky it would be the quality of the workmanship in the up keep of the bathroom was average. But to be honest for the price you really cant moan

Staff very friendly and helpful . Facilities generally good for users of ♿ and disabled scooters! Restaurant food well produced and served.

Bathroom a little tired and a pity there are none with a walk-in shower which is important for any customer with a disability!

convenient location, easy parking and great staff.

we stayed to attend a party in the function room and whilst the staff were excellent and clearly very busy, it was disappointing to discover that the bar closed at 10.39pm and we all had to go to our rooms rather than sit and chat after our meal.

Rooms were clean

The walls are very thin was woken in the early hours from someone in the next room turning on the shower, there is also a lot of road noise and with the windows being only single pain alot of noise gets in. the rooms need some tlc in the bathroom there as cracked tiles ready to drop to the floor and the bathroom units were all chipped, looked like a dog had been biting at it. The breakfast was also disappointing with the quality just being lower than would expect and the continental breakfast selection could have been better.