We stayed with our kids. They love the pool. The location is very convenient. As it's in the Crown complex, there are numerous food choices very close, and you can access them all without going outside.

The room was looking a bit tired. Paint missing from the beds, bed bases were taped up with gaffa tape. Slippers weren't replenished from the previous occupant, No complimentary water. We were staying for our wedding anniversary - in the past, Crown have offered something complimentary for the occasion, but not this time. It's advertised as '5 star', but the room was not luxurious at all - just plain. For a few dollars extra, much more luxury at the Langham.

BATHROOM CLEANLINESS WAS BELOW AVERAGE. THE SERVICE WE RECEIVED AT RECEPTION WAS FANTASIC THOUGH. THE FOOD TRAYS LEFT IN CORRIDORS IS AN ISSUE - SOME WERE THERE THE WHOLE TIME WE WERE THERE. OTHERWISE A GREAT STAY AS PER USUAL.

CLEANLINESS

Beautiful size room. Bathroom was big. Nice and clean and easily accessible.

An updated tv would make it perfect so streaming services can be accessed

I am having a problem with getting the invoice issued by Crown Metrolpol. They had asked me to contact Booking.Com as I booked via Booking.com I contacted Booking.com but it took so much of my time. Please help. my Booking ref is 4189754683. Please help[

Friendly staff, excellent bedding and convenient.

The pillows were too soft, needed more variety. Need more lighting in rooms.

Convenient and lots of restaurants

Great room overall, has nice view, was very comfortable. The charger adapter in the room was beyond expectations even though I bought my own, would be nice if you add that to the room description cuz not every hotel offers that free.

The only charging station by the bed was USB2.0, and there is no plug near the bed, lacking compatibility. The tablet was a nice addition but it beeps once every hour and is kinda annoying. During one day of my stay Melbourne was raining, I wanted to borrow an umbrella but didn’t get one, kinda disappointing.

Location, size of room.

nothing.

The room was beautiful and big enough for a family

We are pretty happy

Everything. Crown Metropol never disappoints

Location, facilities and service

Lovely hotel with great facilities and so close to everything.

I love the beautiful rooms and the location is amazing

I am not sure about the style of bathroom. It’s all very open especially as I was staying with a friend and not my husband.

I went with the kids for a fun night out as a little surprise and they had an absolute ball - loved the views, pool and Crown (even though we are Melbourne based and they know Crown).

Nothing all very good.

Clean and comfortable. Staff were more than happy to help

For the price you pay per night you could have had breakfast included and valet parking included

Location and quality of the hotel

-

Cleanliness

Tv was a bit hard to use

Great

Nothing

They were helpful with a late night last minute check in and booking a room

The bathroom amenities, there were only supplies for one person (toothbrush etc) even though two people were said to be coming. Compared to towers obviously a massive step down. Even including the in room service, limited menu after certain hours and no all day breakfast.

staff were very unfriendly and not accommodating at all, i have stayed at the crown a few times previously and am happy to pay a higher rate due the overall experience I've generally had. my last experience was not to the standard i know crown usually has for their guests. It was very disappointing.

Staff and service impeccable what a clean beautiful stay once again

Nothing

Very spacious room, great facilities. The staff made our anniversary extra special. The crown restaurants were amazing having visited three of them.

When we tried to get direction to Metropol it kept directing us to towers

the check-in was fast, the room was big, bathroom was great, parking was easy, staff were nice, location was great, TV was good, loots of room

I liked everything. no problems, no issues.

the location, so much on your doorstep

rooms were dark

it’s very modern and spacious