the location is super with proximity to the beach

very old. beds were creaking. it was meant o be a double but felt more like 2 singles loosely joined together and kept moving apart and creaking. lights on balcony weren’t working and were never fixed during our stay, despite us notifying housekeeping etc. but the worst part of it was the service from a waiter in particular on our 1st night/dinner: who literally shouted at my family from a rude distance about the volume of our 1 year old child. appalling stuff. we asked for the bill which never came and had to walk out. It bears pointing out to be fair that when reported at checkout, the meal was removed from my bill by reception because this rude server didn’t bother to give me a bill to sign, but had the nerve to include it in my room’s invoice. Really left a sour taste in my mouth as even the next day we ordered room service for breakfast to avoid further embarrassment or rude staff.

We had rooms with a shared pool which was perfect for us and our children. It meant that we could be separated from the other guests and almost felt like a Villa but then we also had the use of all the hotel. The variety of activities is as also a bonas and we made use of the facilities and the water sports. We all liked the breakfast- yum.

There wasn’t anything I didn’t like about our stay, however the pool was on the chilly side. It didn’t stop us using it though and glad we had a Bath/shower nearby after. 😃

It was our second time at Elounda beach. wonderful hotel with excellent restaurants and private beach and spacious rooms and bungalows.

Need to upgrade light switches in the rooms and add more USB ports to sockets and generally more sockets

This hotel is absolutely fantastic, location, cleanliness, service, beautiful setting, the food in the restaurants is very good, my only issue is that the wine list is prices are very high for my taste, I like wine but the cheapest was around €60.00 through to €7000.00 too rich for my taste. Alex R

The only issue is that the wine list is prices are very high for my taste, I like wine but the cheapest was around €60.00 through to €7000.00 too rich for my taste.

Location

Everything is old Good is horrible Waiting time for house keeping and room service Lack of security by the pool villa Rates for transfert Not a leading hotels of the world standard of service.

Beach side

Supposed to be one of the best on cost, expensive hotel were we came w my husband to spend a little week, was a complete disappointment, firstly because of behavior of the stuff. 1. Welcome. The fact that we were asked to pay for the stay right on the check in was ok, just not usual. We booked a sea view boongalo and we were invited to something like a boongalo but next to the pass, with all the noice and depressing view. I called and asked to change, answer was « all busy » only for a big extra with an upgrade. We got the shitty left overs for a few thousands that was obvious. I was not happy mostly because of the noice. I went to talk again to the reception, they managed to find a room for us, not a sea view boongalo, but a nice suit. Had to fight twice for that during the welcome, and mood was so so already. 2. Right after check in we went to the beach, guess what - no beds on the beach, because…a lot of guests , Covid mesures - that was an answer of à beach boy. Fantastic!! We felt so « welcomed » and after I was getting mad they found us a place, a bed … kind of next to the garbage . 3. Problem can happen with every luxury hotel , it is a question of number of factors and how you manage clients expectations. What makes a difference - is HOW you manage to recover the situation . They changed the room , they found the beach bed next day, SO nice of them. All managed as a favor. No one came to us, to ask or follow up, to say they will take care, smiles, made a gesture, and I understand WHY after I stayed there 6 nights. 4. BIG SERVICE ISSUES in the hotel. How the stuff in the hotel, at breakfast, servants on the beach talk to guests. They are disturbed and trying to finish with you and run further, they are not looking to exceed expectations, they are not meeting the basic culture behaviors. EXAMPLES 1. I could not find a little bag bag with souvenirs.

Great service Great location and magnificent beache.

facilities are old a need to be renovated

Everything

You should change the Bed in the future 😜

The staff at the beach, the bar, restaurants and breakfast was amazing.

We booked a sea view bungalow and despite that the hotel was almost empty because of COVID-19, we were first brought to a room that had no sea view and smelled old. The receptionist asked us if we can take the smell for the duration of our stay, which is ridiculous to ask. Eventually, we stayed at a better room but we had less privacy as it was in the hotel building. I wouldn’t stay at this hotel unless I am in a renovated room. Dealing with reservations desk also left me with mixed feelings, worth mentioning that because we booked via booking.com the hotel wanted to charge us 420EUR per way(not with a helicopter) for the transfer from the airport.

Amazing facilities, stunning view and a very accomodating/welcoming staff made for a memorable stay.

Italian and Japanese restaurants were well worth a miss as food and service both were below average