Location and staff.

The food in the cafe was expensive for the quality.

The location and cleanliness

The unhelpful staff and small roooms

The location was perfect. It’s just walking distance from The Sanctuary of Our Lady of Lourdes.

The cafeteria was not good.

location, staff, breakfast

no airport transfer available, arrived 10-11 PM and no taxi available at the airport.

very friendly staff 👍

flooded bathroom when showering

The staff were all friendly and helpful at all times.

Loved the service. Breakfast did get a little cold on a cold day.

close location to the sanctuary

thrifty to the point that water, tea, milk and even coffee stirrers were not replenished. Check out was at 12pm but water supply was cut off at 11am, I mean who does that it’s a 4 star hotel. I was there for 3 days and housekeeping I feel was not done properly. front desk staff were friendly and the thought of continuously asking for tea, and the standard stuff was annoying and made me feel very uncomfortable as if they didn’t want me to ask not sure how the management is handling this. I paid more than 300 euros and I just don’t feel it was a 4 star hotel more like a 2 star. in other terms as for changing bedding and providing towels it was all well.

The staff were so very polite and super helpful, everyone of them at the reception. The hotel is clean comfortable and very conveniently located 5 mins walk from the sanctuary and the grotto. Breakfast was good.

The smell at times in the reception area and lift. The dinner buffet was just not so good.

poor

Very limited

Location

Old and dated

The location was absolutely perfect to visit the sanctuary and they offered us a wheelchair without charging anything more. They gave us a bunch of discounts for shops and restaurants nearby. All of the staff was nice and friendly.

French standard with toilet in a little room apart from the sink, it feels like a prison. The carpet was dirty and seemed not to have been cleaned for a long time.

The property is in a very good location (closed to cathedral). This is a reason why I chose this hotel.

Not for sound proved.

Good breakfast ,good location

We stay 2 night only have 2 bottel of water.

exceptional staff- clean and well decorated

Excellent location for the purpose we stayed and very clean rooms. .

Food facilities and selection wasn’t the greatest.

Super convenient location. Rooms are simple but has everything you need

No laundromat on site

The hotel staff were very welcoming and exceptional. hotel is within minutes to the Sanctuary and in a good location. for the second time, it exceeded by expectations. will revisit in October. highly recommended

honestly, there was nothing i did not like.

We did not do breakfast in the hotel.

The carpet needs upgrading.