The staff was extremely friendly and helpful!

Very friendly staff, they provided us with many valuable tips. Really there to help you. We were lucky to get the "Adler suite" which is beautifully decorated in the style of Appenzell. Location of the hotel is perfect, at the entrance of the pedestrian area, and approx 5' walk from the train station.

Breakfast was very good and plentiful. The room and bathroom were comfortable.

Exceptional reception staff

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very quaint hotel. all staff were super friendly, the food at the on-site restaurant was very good. Rooms were very comfortable and spotless

no coffee facilities in the room

Very clean and well maintained property. Great location for jumping to sights in the Appenzell region.

The location of the hotel was near the town centre. The room windows had the beautiful view of the green hills, breakfast was ok, all the staff were friendly and helpful especially Mathias.

The room was on the second floor at the front of the hotel which tended to be noisy at times.

Exceptional services and all the staffs are helpful and pleasant. The owner was extremely kind and friendly. We got waived off our pet fee. Thank you for making our stay a pleasant experience.

We loved everything about this property, accommodations, the location, staff, Mathias was exceptional… proud of his 7th generation property and it was evident! Best location in Appenzell!

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Cute little town! Hotel was great location. Very nice staff. remodeled rooms. Nice bedding! Would book again.

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Friendly and warm staff, location was good

Beddings could be improved.

This hotel could not have ben more wonderful. Mathew (son of the owners) was our inn-keeper and he treated us like we were some special dignitaries. He upgraded our room, arranged for us to get to Stein (cheese making village) and sent the wait staff to the private back patio to bring us drinks from the bar. He created us like we were old friends and introduced us to his parents, Dinner in the restaurant was wonderful and the patio was comfortable and well served by the staff. Breakfast was good and plentiful

We hd a bit of a problem finding the hotel after arriving by train....may have been our fault.

Great location, very helpful staff

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Very nice staff, perfect location, free Tesla charger, very good breakfast. The historical town center is just around the corner.

Exceptional hospitality in this superbly renovated historic hotel in the heart of Appenzell. If they have availability, don’t miss the chance staying here.

We loved everything, the hotel was spotless, the staff went over and above to accommodate us, nothing was a problem, very comfortable beds, lovely hot showers and breakfast was fabulous, either sitting outside or inside. The restaurant "Little Italy" had fab food, we ate there 2 out of 3 nights. We will definitely stay there again. Thank you for everything.

Staff were so friendly and helpful.