The location was nice

The property is really old and outdated

The resort location (right on the beach) and the facilities / buildings were all brilliant. The pools were lovely and the ease of moving from one area to another was great. So many lovely places to eat within the resort and the grounds were kept in great shape. Really beautifully designed.

We had to move room as we had a 12 week old baby with us and we were put on the second floor with no lift. It was difficult planning getting baby pram up and down the stairs, carry the new born and hold the toddlers hand. Very dangerous. We were moved on our 3rd day. The moving rooms took 4 hours to get sorted and all the children were extremely upset hungry and exhausted by the time we got into our new room. The children didn't get dinner as a result. The baby's cot wasn't moved over. It was extremely disappointing and we wasted a whole evening waiting on staff to organise the move at 6pm. It was 10pm and we still didn't have the cot and the new room was flooded. Eventually it was sorted but the evening was ruined. Otherwise our stay was great, but this put such a dampner on one of our evenings.

I didn’t like the way my check in was at 4:30pm that was red flag number one and number 2 fuck two I just don’t like the resort I’ll never come back

I said what I said nothing

We loved the convenience of everything being available in one place!

We felt the upgrade to "preferred" for top shelf alcohol wasn't really worth it since we could only get it at 2 places on the resort and one closed at 5. We thought we would get the choice to have upgraded alcohol anywhere we went on the resort and that wasn't the case.

Cleanliness, spacing, lightening, air condition, the bathroom including the jacuzzi tub, activities

The food. Also, I didn't realize it was seaweed season. The group did not have the same experience from room to room. The spacing and air condition was inconsistent.

the pools where ok

The food was horrible in all the restaurants. They did not even cook the bacon all the way every day! The staff at the buffet where not friendly and it always took 15 -25 min to get a coke to drink! I got food poisoning on the last day from the Italian restaurant when I ate the sea bass! The restaurants did not always follow the app schedules. The activities and entertainment was so remedial and elementary it was laughable! This resort is NOT worth the money at all!! I was there for my sister’s wedding for 7 days, the wedding coordinator also sucked, the cake was horrible and the DJ staff was also not friendly. But at least the room was clean! We did have to change our room at check in because the ac compressor was so loud!! The second room was much better.

clean are easy to go around, there was always someone to help.

more fun activities and longer party times

a lot of operational issues with the new Hyatt management

tablet in room for ordering and hotel info never worked, lockbox in room never worked they have to come replace.