Zeer professioneel personeel. Mooie ruime kamer met uitzicht. Heerlijk gedineerd in het restaurant op de bovenste etage. Het zwembad en de sauna bevinden zich ook op deze etage, waar wij natuurlijk maar al te graag gebruik van hebben gemaakt.

La atencion del personal, servicial y amable. Las instalaciones cumplen su proposito para una estancia comoda.

Excellent location close to what we needed. Rooftop Terrace was a nice area and the pool and gym were nice. Friendly helpful staff. We had some issues which the staff were very helpful with. We were happy with the breakfast, reasonable variety. Size of the room was great, very large.

Originally in a room on level 12. Hammer and drilling noise from renovations on level 11 started at 7am! Not relaxing! Level 12 also has the function room. Went up to room as feeling unwell around 7pm and there was a function with VERY loud music upon exiting the elevator. Music could be heard loudly in the room until 9pm as right next door! Very bad design. Staff were accommodating and we were moved to level 4. Small things, but for an expensive hotel: no hair conditioner, no face towel, no coffee for percolator (have to ask reception), music in breakfast restaurant very loud (typical South America!) Not happy at all for first 3 nights but very happy once changed room for remaining 5.

Location and services were top

Food was good. Expensive. Coffee was ok.

Check in.

Nice and comfortable hotel in a great location

rooms are thin so you hear everything. The room next door was partying all night every night , we had the front go toquiet them down multiple nights. I also ordered a coffe room service that never came. I ordered a soup at the terrace which never came then when asked the waiter looked in confusion and never put the order in. I treated my family for dinner upstairs and the waiter didnt even try much , then it was evident the tip was already included. I had to flag him down just to get the check.

Very nice hotel in nice part of Bucaramanga. Plenty of good restaurants within close walking distance, Convenience store directly in front of hotel main entrance. Excellent option for family weekend!