Once inside the hotel, we found it very beautiful. The well trained staffs and their hospitality impressed us a lot. The happy tea hour between 5:00 PM to 6:00 PM was a pleasant surprise. We enjoyed the Darjeeling tea & Jhal muri. Room service was excellent. Travel Desk was very cooperating and efficient. Housekeeping is really commendable.

Approach road😟

The ambience was nice. Beds were very comfortable. Food was good.

Nothing as such

Facility was excellent, and the staff was even better. Rooms were comfortable, except the bathrooms, which could use a little modernization.

The bathrooms in the rooms.

The dining staff were excellent and the housekeepig staff as well. But Mr Giri at reception is a disaster. He has no compassion or care in a hospitality business and no personal touch. Some of the seating areas are nice but thats about it. The esecurity were very compassionate and had the attitude and compassion needed when a family with elderly are travelling.

The hotel boast on the website of wonderful views and balconies etc but its only for perhaps 2 rooms that are always not available. The rooms are small and claustrophobic and have no view and face construction sites. I was promsied a better room as I had to extend my stay and I was travelling with my 78 year old mother. At the last minute they cancelled the extension and thankfully I found another hotel. But the staff neitehr informed me and the attitude was "sorry thast it! Cant help it" .The rooms are overpriced for the facility and the view at a hillstation like darjeeling. the place looks opulent but its not worth the price. Overall other than the dining room and housekeeping staff the rest were all very superficial lacking personal touch. Its almost as they do you a favour by allowing you to stay. I only stay at 5 stars and this was by far onne of the least warm and welcoming experiences

everything was perfect

Full of character and charm, with great facilities and an ultra comfortable bed. It was quite cold weather and we really appreciated the night time hot water bottle deliveries!

Breakfast was a little hit and miss, but a large selection!

Surrounding sites and temperature control of toilet spray water.

perfect

all perfect. I was very happy.