The staff were incredibly accommodating, friendly, supportive with whatever you needed. Room constantly cleaned throughout the day, all the restaurants were delicious. All of the facilities are clean, and the inclusive paddle boarding, bikes, etc were great. On checkout, there are shower and changing facilities which are super useful

The shirt and shoe wearing policy of an evening at restaurants is a bit out dated

The property is extremely beautiful, unique , everything is in white with a French influence , calm and tranquil. The grounds are big and you will never get bored exploring and walking .too many activities to do. The spa is excellent. Every restaurant in the hotel provided an excellent service with amazing food everywhere with great varieties . The rooms are beautiful , clean and big . The staff service is outstanding , very caring and accommodating, we were had an issue with a dinning reservation system as we have arrived late , and the reception staff and Marjorie handled it extremely professionally , gently and kindly and they went the extra mile to accommodate us. This gesture made our stay memorable at heritage. Literally every hotel staff are very attentive , smiling and welling to help with any need you have. We surely will come Back as heritage is one of our favorite in Maurituis after staying in different hotels.

Nothing

The design, the appearance, the location are the strong points of the hotel. Breakfast was superb, especially the local dishes served in the corner, next to the kitchen. The pastries were absolutely great. The heated pool was a great benefit, especially when you're visiting the island in July-August.

We had a mixed feeling about communication. The concierge service requires some review - in our opinion it's better to have an app or a website to request services, rather than a dedicated person. In some cases we had to wait few hours for an answer. The schedules of activities, such as gym or excursions were sent to us via WhatsApp, which may be modern and quick, but not as efficient as a website or an app. The additional bed for our son was less than comfortable. There are very few eating options between 15:30 and 19:00, so don't get hungry between these hours or look for food outside. We didn't know that the hotel restaurants had dress code for dinners in all, except for one, restaurants. Not expecting this, we did not pack long trousers so we missed the dinners at the hotel. We believe such information should be clearly communicated during the booking, not only during the check-in.

Excellent customer service and very spacious room.

We loved everything about the place: the garden, the room, the variety of food and the staff particularly.

Nothing!

Very comfortable , very child friendly, great food

Host was very slow to respond

The checkin was bad. We made the reservation via booking and they didnt have it in their records. This caused a long wait till the checkin (1 hour!). On the checkout they were rushing us before checkout time.

Half board option with buffet breakfast with marvelous dishes in taste and presentation and delicious dinner in all the restaurants. Spatious rooms, plenty of space on the domain including the beach. A bonus is a heated pool for cooler days. You have included a lot of activities like cycling, and light water sports. People around were always smiling and they were very helpfull in the customer department. You get a personal assistant who solves all your issues. We have to thank to Nisha and Hannah for the dedication, commitment and joy in making us a holiday of our dreams.

If you buy the HB option pay attention that you are not allowed to use this plan in all the restaurants unless you cancel the plan for certain dinners, you get a voucher that is in value much less than the average payment for one dinner resulting from your HB plan.

Quality of food

the hotel layout

the lagoon and lack of ramps for children and disabled

The resort is superbly designed, with incredible gardens, spaces and villas. Rooms are like in the pictures, spacios and beautiful furnished. Staff is always helpful and friendly and the service was excellent. There are a lot of employees always doing good work to maintain the resort in it's spotless state. Food is excellent with various restaurants to have the dinner. Sharmine we thank you for organizing our stay and for the lovely surprise of the candle light dinner on the beach. That experience was incredible.

Tasteful and elegant property with staff that prioritized client wellbeing and satisfaction. We had a lovely time and there was so much to take advantage of at the property - complementary sauna/hammam/spa, yoga, bike riding, daily excursions and activities, rum tastings. We ate at three of the twelve restaurants and had delicious and varied meals nightly; the breakfast buffet in the main hall was also fabulous and very reasonably priced. We loved everything about our stay and highly recommend.

The hotel grounds are beautiful, location is perfect, and cherry on top - the staff is incredible. A big thank you to Melvin who attended to our every need throughout our stay but also the lovely personnel behind the scenes: Marie-Ange and Davina in charge of rooms; Joanne and Samuel at breakfast; Kris, Ashley, Elvira, Lucie at the various dinners - and everyone else who helped make our stay magical.

excellent facilities, modern luxury, great pools and beaches bd rooms were lovely

while lovely and relaxing, it could have done with some more entertainment on the evenings - themed nights or live music or shows. it was very boring at night - restaurants like ginja and c beach were great vibe, the other restaurants were quite dull in the evening

I liked everything in this resort,, beautiful nature, lots of activities, enjoyed bicycle trip to the areas around the hotel

Amazing hotel with amazing service. Very personalized service with staff dedicated to the planning of activities. Huge thanks to Josh from the concierge, he was fantastic in helping us organizing our activities. Food at the different restaurants at the resort are very good as well. Has everything you need and really impeccable service. Furthermore, I have never seen such fast internet apart of South Korea. 300MPBS download speed and even higher upload speeds!

Only negative thing I could point out is outdated phones in the room, but really not a big issue.

View, calm, kid's club hours, wellness center services, food overall quality, coktails, and swiming pools.

Slow service or messy (especially conciergerie). Could not get 'navette' from a distant restaurant, so we walked back to hotel after 20min wait. Kid's club activities not very well organised ending in frustration and cries for our kids. Sewer smell in the room waking us up at night (not up to a 5 stars hotel)

The beach is decent. Some staff were decent.

Location, incompetent staff (many examples to list), poor hygiene (all types of bugs found in our room: mosquitoes, flies, cockroaches, SPIDERS, you name it. I have evidence), Wi-Fi very unstable, most guests were elderly Europeans.

The beach neededcleaning up

every think

nothing

The four restaurants made the variety tremendous

the Taxi fair to the east and the North can be ecpensive