The staff were extremely helpful from check in to check out and everything in between. They assisted me in setting up my rewards card to have a discounted breakfast. The breakfast was delicious and had a good mix of Western and Eastern foods. Concierge assisted me in booking a private car and tour guide for the Terra Cotta Warriors. Upon arriving from a day out the concierge offered me a water before heading up to my room. Pool facilities were nice and it was very close the East Gate of the City wall. There is a large street market down the road from the hotel as well. It is easy for cars to enter for pick up and drop off. All staff were on point and very helpful. Room service was efficient and delicious with a mix of food options. Although desserts were missing from the menu. Breakfast could also be ordered in advance the night before for room delivery and the food portions were very large. I had a king room and it was very spacious and the soaking tub was nice. Housekeeping changed the towels daily and replenished hygiene items as needed. As of the writing of this post you will need to show your local health code each time you enter the lobby.

During my stay the hot tub was not working, and it appeared that the pool was also used by the community for lessons making it difficult to swim during the hour I went.

Great location, East entrance to The City Wall, Muslim street and Culture street are in a walkable distance. There are a lot of shops, stores and malls around

street view rooms are loud, stores across open late in the evening and are so loud, and loud early in the morning as well

I cannot remember.

The staff was absolutely lovely. Thank you Micky and Jones for all your help. The location is great, halfway between the Muslim Quarter and the City Wall. Also only 5 minutes from a wonderful Shaanxi food and craft market where you can eat lots of local foods.

The rooms didn't have any wow factor. Kind of small and dark.

I loved the breakfast. The staff noticed that my friend and I didn't go into the section with bread and came to our table to make sure we knew where it was. In addition, I wanted to take a danish back to my room because I was too stuffed to eat it so I asked for a napkin. They gave me a napkin and THEN came back with a little bag I could carry it in. I didn't ask for that, they just anticipated my needs and offer. The desk staff was also nice and friendly. The day we were checking out, we asked if we could leave our bags. They of course said yes and then asked if we were going to see the warriors. We said yes and they asked about our tickets and we said we would get them there, but instead they helped us order them online so we didn't need to wait in line when we got there. Very sweet. The people working there made the stay better.

the staff were very polite and helped also to provide for example non-pork food.