Good size room, car parking, clean

Reception staff were difficult to understand

The location was close to where I needed to be for work, the rooms were comfortable and warm. Plenty of parking and access to shops nearby.

Price is always a factor, but as I was traveling for work it wasn't really a deal breaker.

Good size room, comfy bed, plenty of parking

Very small bathroom

location close to shopping centre restaurants

pillows few stains on carpet

No complaints everything was perfect.

All good

Plenty of parking and close to shops

There ants in the room all over the benches and in the bed

after hours check in was straightforward

Extremely noisy at night, walls were paper thin, I had to wear earplugs on all three nights. Not something I’d expect of a ‘four star hotel’. housekeeping threw out my water bottles which actually contained contents in there. They were not meant to be thrown out, and I had placed them on top within my belongings. It is commonly understood that by standard hotel policies, unless it is in the rubbish bin, housekeeping should not throw anything out. Dead cockroaches were left on the ground. I had killed one in the morning on the ground, hung up a make up room sign. When I came back in the evening, room was made up, but cockroach was still on the ground. Further, my tea cups were not changed, it was still the dirty ones that I used the previous evening.

Staff were helpful and pleasant

The rooms shown on the website when were absolutely nothing like the rooms we stayed in. The carpet was stained and felt dirty the chairs had horrible stains and you wouldn't even think about sitting on them and the bathroom lacked both maintenance and a good deep clean.

Comfy beds and fresh towels each day

No exhaust fans

Great location and large, comfortable air-conditioned rooms. Free parking and laundry facilities. The Glen shopping centre, cinemas and restaurants all in close walking distance.

Have stayed here many times and recently booked the large renovated room, which unfortunately had an open bathroom with no door so was not ideal or comfortable.

very accommodating towards helping people and felt positive energy with customers tidy loved it

just couple blankets just to be replaced but everything else was comfortable