Location,design, staff

Room was medium. Small bathroom. No views, entrance from courtyard

Great staff. Very different built int old fort . Nice rooms good breakfast.

Boa Localização, boa roupa de cama. Arrumos do quarto. Tamanho do quarto. Bom café da manhã.

Toalhas de banho velhas e puidas. Travesseiros com mau cheiro. A cortina do quarto não veda a claridade totalmente. Casa de banho não possui ducha higiênica ou bidê. A falta de um bar próximo a piscina descoberta.

Sportfaciliteiten zeer beperkt; kleine ruimte weinig apparatuur

Da localização e do variedade e da vista do café da manhã

O local do chuveiro é super perigoso, principalmente pra idosos e crianças. O checkin e o checkout bem demorados. Cobraram tarifas maiores do que o valor da minha reserva no booking, mas eu tinha o valor e corrigiram. Cobram 8 euros pelo serviço de quarto e o estacionamento 20 euros a diária. Não tem o cuidado com o hóspede de um hotel 5 estrelas.

A Localização é boa o Local é bonito, funcionários simpaticos no pequeno almoço, na recepção mal preparados para poderem lidar com este tipo de situações infelizmente, mas cumpriram o melhor que sabiam, na sua função foram simpáticos também. O restaurante em frente reservado por eles foi bom em geral.

Infelizmente O quarto alocado para duas noites reservado com antecedência não estava em condições, o cheiro a Mofo era horrivel, mas sendo já tarde mesmo assim passamos a primeira noite mas impossível passar outra, pela manhã pedimos para mudar de quarto e o que nos apresentaram foi um quarto no final do hotel, com uma janela minuscula e muito abaixo do que contratamos em termos de condições ou seja quer em dimensões quer em carateristicas, quando regressamos à recepção pedi que fizessem o check out para pagar e mudar de hotel, ao que ainda me ofereceram um terceiro quarto idêntico! Hotel cheio para a passagem de ano seria impossível ter algo em condições mas não justifica não terem acautelado as condições do quarto inicialmente contratado! Paguei a noite anterior e o parque e fiz o check out sem que houvesse alguem responsavel Gerente ou Director que tivesse vindo falar connosco e pelo menos deixar um pedido de desculpa, 235.00€ noite para dormir na casa da Trisavó com cheiro a Mofo só pode ser Gozo! Mudamos para o Intercontinental estoril onde o Serviço foi do melhor que já vimos! Há males que vem por bem!

Beautiful! Set within an ancient facade. Private but central. Love the art that was all over the hotel.

Phenomenal location. Gorgeous lobby.

Staff is slow. Check in was not ready on time. Waited almost an hour. Drinks from the bar took over an hour. Generally slow service.

The hotel staff went above and beyond to make our honeymoon special with treats in the room on a couple of occasions. Fantastic location and a truly unique experience staying in an old fortress with great facilities and breakfast - highly recommend!

Air con in room 212 didn’t work and next time ask to empty mini bar before arrival as kept getting charged for stuff never had and our friends in 263 had same issue .. not good that

The cleanliness of the property was very impressive and the bed was incredibly comfortable. The breakfast was also a highlight.

For the price that was paid the facilities were very underwhelming including the ‘modern gym’ which was so small that it could only hold 2 people maximum. As well as the very small outdoor pool.

Clean, welcome drink in a room after checking

Room was near with a restaurant, every morning woke up from plate sounds and people talks. Tried to book spa, did not happen. Staff in reception was sending us to make booking to the spa (and noone was there to do it), and then they couldn’t reach them either over the phone. Payment for stay was taken twice. It was reserved first time during checking, and then taken from an account after check up. First sum which was reserved on account still waiting to be returned, not returned yet

The hotel is located on the waterfront, ideally situated for a short walk to the marina, restaurants, shops or beach. Our room was comfortable and provided the comforts needed for our short break, if we stayed longer I would like a balcony. The breakfast was great, providing a wide variety of options and certainly satisfying us ready for the day ahead.

We found it frustrating that the hotel bar was closed one evening with no notice or signage indicating such. We eventually approached Reception who suggested we use the restaurant facility across the courtyard. The evening did not really improve once in the restaurant, with the service slow and the standard not matching the rest of the hotel.

The bed was comfortable. The nespresso machine in the room was appreciated.

The hotel is quite outdated. My husband ate salmon filet from the breakfast buffet and got food Poisoned the next day. The bathroom tiles are like faded and there was ants all over the room at all times.

Beautiful location

Check in person very formal and not flexible Breakfast did run out of food

The hotel and amenities are nice. Good breakfast and great service by the staff. Location is also perfect for exploring Cascais or going to the beach.

While the hotel is very upgraded and nice, the rooms are not ( at least mine wasn't). Pieces of the furniture were coming apart and there was rust on the bathroom fixtures.

This place is amazing because of the history, breakfast is pretty good.

I’ve expected more from spa. Hamam wasn’t working, there was really not much place, all was occupied. also it was cold in the room and it was impossible to make it warmer.

Everything. The hotel was beautiful, polite staff, modern design, clean spa, in a great location. Would love to return!

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fresh fruit was nice

Breakfast was a brilliant variety. Staff were so professional, welcoming and helpful. Kept very clean. Food was delicious. Wine was delicious. Very interesting building and very good massage in spa.

Indoor pool was cold in February. Outdoor pool is not available at this time of year. The bathroom drains got very smelly after a couple of days but the team were very quick and responsive in sorting this.

Staff great. Clean. Breakfast wonderful

Gym inadequate

The location was perfect! Close to all the restaurants, shops and the hub of Cascais. However, behind the fort walls, it was super peaceful and quiet. We got a great sleep. Bonus: the beds were super comfortable. The staff was amazing! Super friendly and accomodating.

Nothing. It was all perfect.

Beautiful hotel with Art . Comfortable and good service.sleeping well.becaude it is really quite place.and in the city centre With beautiful views. I was very enjoying the pool and the sea view breakfast.. Car parking also near by but need pay. I with my husband had wonderful we relaxing weekend there. Thanks in

The staff don't help to car parking