Location, views, clean, full comfort & great Shower pressure. Restaurant food fresh ingredients.

The $ limit of quantity allowed to exchange per day.

Lovely hotel .

Very expensive for what it is . I didn’t like being in property across the road from pool and spa .

Stayed 6 awful nights in total. Contacted this hotel 6 times over 3 months requesting an upgrade without any response...terrible communication. Check-in process took over 2 hours despite paying for an early check-in. Did not get the Deluxe Garden room we paid for. Was forced to pay more for a premium executive room, which was nowhere near the pool. This is despite them claiming there were no upgrades available. Room I paid more for was a dark hole with one tiny window and no natural light. No furniture, nowhere to put your luggage to keep it off the floor, and we only had carry-ons. Six hangers between three people. The fan wasn't working on arrival. The doorway was improperly sealed, thus the room was an ant highway. I woke up every night to an ant on my neck. They were on the beds, and under the bed sheets. I prepaid $168 for 4 breakfasts for 2 adults and 1 child, yet was hassled several times a day by numerous staff to pay the breakfast bill. This was an everyday occurrence. The staff, after being told by me that morning that I had a prepaid reservation with breakfast would wait for us to leave the pool area and then approach us again, demanding that we pay the breakfast bill. This happened every single day. We also regularly waited for over an hour at the pool before we were asked if we needed a drink. If you walked up to the bar, you were told to sit down. Unacceptable service standards for the money we paid. On roasting hot days, they would come around and take the umbrellas down so people would have to leave the pool area or be fryed. Got a welcome call on our fourth day. Housekeeping took the second room key from our room, which is a serious security issue. We were left with no fresh drinking water in our room for several days. Had to buy bottled water on the street. This was our third hotel stay on this trip. The other two were outstanding.

The staff were really helpful. Food was excellent.

pool views

The Porta Hotel Antigua was very well located in Antigua. The amenities and the layout was very nice !! The food was awesome.

Communication with some of the staff was somewhat difficult.

Very good restaurant. All sights in walking distance. Comfortable rooms. Friendly staff. Transfers well organized.

A bit busy over the week-end.

The beauty, the pool, friendly staff, and delicious food. We treat ourselves every year to a stay here!

We enjoyed everything!

Centrally located, beautiful views and wonderful accommodations.

The breakfast had an amazing buffet and the service was exceptional.

The staff made me feel at home, super friendly and polite. The service was outstanding, 5 star level! The place to be for sure!

excellent staff and clean facilities. Good supply of water for drinking

Happy Hour was too restrictive in terms of drinks included

lovely room, very cosy and clean. good location too

food and drink were expensive at the hotel

The facility is beautiful and clean it is 5 blocks from the center. They offer secure parking

The parking is a bit far. They are too strict about check in/out times I arrived at 2 and was told will only get the rooms at 3. very pricey

Great facilities: good location-close to the main plaza, but far enough to be quiet; beautifully decorated rooms; lots of amenities in the room and on the grounds; and free parking provided two blocks away

Service was REALLY bad: - Long wait for food at the restaurant and they got our order wrong meaning we had to ask for our kid’s meal again and wait for it while the rest of us were already served! -Requested an extra towel from the maid upon arrival, but they never came. Had to ask another maid in the evening before we got the towel. -A/C control didn’t work. Called the front desk and asked for assistance. No one every came!

Location, friendly staff, clean rooms.

the place is lovely

sometimes you can hear noise from the hallway

comfortable rooms.

need to improve checkin

Great location and ambiance!!

my son enjoyed the swimming pool tremendously! breakfast was terrific, friendliness of the people fantastic! we will be back for sure :)

our room was next to the way and we could hear the trafic unfortunately