Owner was lovely, bed was comfy was in same room as last year. When arrive go to fire exit and give them a phone to let them know you've arrived n owner will be straight down to let you in.

The stairs again but I knew this b4 I booked and went again. Wish the restaurant would reopen but circumstances happen. Room was roasting but couldn't be helped with how warm it was outside. But had a lovely stay.

not a proper hotel more just rooms no staff at all except to collect the key and that had to be at a set time !! in the middle of the town so convenient, but that’s the only thing good about it room was clean , but need decoration

not much

Owner was great

This Hotel is not as advertised. No staff,no Bar,no Retuarant or food. The Hotel does not resemble the picture advertising the Hotel.There is no front to this place.This is a place to book a room for an overnight stay, but the owner is a good guy that would go out his way for you.

I didn't like that the place wasn't what was advertised.

The location is very good right at the town center,

Everything okay for me

Nothing

The hotel was a dump

We didnt stay. See separate e mail sent to you tonight. This place is unsuitable and dirty..

Everything could have been better.

Nothing

We didn't stay, place is locked up and access is by calling a phone number and you are then let in. From the moment the door opened we were being treated rudely and by time we got to bottom of the stairs everything escalated. I ended up in a tussle and argument with the person who let us in. Police were called and the trip to Dumfries was not as planned. This venue is very run down, the photos on your page are misleading. From the little we saw and experienced I would advise noone to book a room here. No staff on site, full ground floor in darkness and standards not acceptable. I will now be starting process to get money refunded. I've never experienced anything like this before anywhere in the world.

Hotel was not as advertised on booking.com, we had to find alternative accommodation.

Show true pictures of hotel and do not advertise facilities that are not open.

location

very tired building and decor

simple stay right in the town centre. great position. peaceful stay

better parking was a short walk away on the river side and bar was closed

The location was ideal, the room was comfortable, and although some people did not like the beds, because I have a back condition, the fairly firm bed was perfect for me.

The shower worked Fairly comfortable (if small) bed

No food No bar (though indicated in website photo) Smelly room No wifi (though promised in ad - a major failing for guests travelling from overseas) Broken tv did not work Minimal facilities Minimal customer service Grim atmosphere of a bar/restaurant building no longer in operation - only rooms are let Fire trap

very friendly staff and convenient location

no plug sockets next to beds, not enough pillows on the bed

Hotel closed noone there to meet u, had to fone a number then handed the keys and told to get on with it

The owner couldn't be any more helpful. Perfect location for town.

Hotel near town centre

Bathroom could do with some updating