Location and staff

Showers didn’t work properly, roof was leaking and the mosquito nets had holes in them so they were pointless

Everything was good , I really enjoyed

Nothing

The location is overall decent - it doesn’t have quite the perfect sand of up the beach near the Z hotel or Smiles, but it is still very nice and is within easy walking distance if that stretch (which is also where a lot of restaurants are). Facilities were good - decent adult pool, beach bar and pool bar were nice, and the fisherman’s restaurant is very good. Some of the staff were great as well, particularly the pool staff

Service level isn’t what I would expect from a Marriott. The check in staff are pretty abrupt, and were at first telling me I have to put a plastic bracelet on my 2 year old for 1 week duration so they know she is from this resort. They were also very rude when my father in law ( who was staying in a next door hotel) came around to meet us and spend some time at the beach. Given it is one person and a close relative, I don’t think it was necessary to give him the Spanish Inquisition and tell him he couldn’t come on-site except visiting the one external restaurant. We would have happily paid a day fee or whatever which is what most hotels do but it wasn’t offered. On a different note the children’s play pool is very slippery and the swings could do with replacing

Everything!

Buffet breakfast and buffet dinner options.

The staff is very friendly, they are all good people and try to do their best. Bathroom is okay.

The way through the village was terrifying, the hotel is old, smells strange, they try to renovate it but not successful for now, it was noisy because of constructions. beach is horrible, very dirty, they do not clean it - shoes, bags, clothes, you can see anything. Food is not good at all, everyday the same 3-4 dishes…. Do not deserves its money, way expensive than it should be. Many mosquitos.

only employees were concerned and polite

The location is very bad, there is no swimming on the beach, there are fishing boats and everywhere is covered with moss, there is a bad smell rooms are not bad, but there is no hygiene, everything in the kitchen is dirty plates, glasses. We bought an all-inclusive package, but there is a different menu, we can't eat and drink everything we want. They asked for extra money, because our flight was late on the last day, we wanted to leave the hotel late. After 12, they asked for money for everything.

the environment the beach and the service

the location of the hotel outside the road.

People were lovely - accommodating, kind and helpful, especially when I got sick. Live music bands were excellent! Buffet food selection was great but beware of anything washed in water (produce) vs cooked. Room was large and comfortable. Unfortunately bathroom had a openings that ants infiltrated.

Though perfect for sunsets location is far from airport and Stone Town. The beach is gorgeous but shared with all who cross it so lounging directly on the beach is not possible - there’s an elevated patio with sun chairs that helps. My sandals were stolen off the beach while I swam in ocean. I got sick from from food one day - but it was unavoidable.

staff were good and friendly

facilities are old need renovation, especially in rooms

Nice hotel with front view with welcoming staff at reception

Staff were not available for drinks and the entertainment wasn't great. The food was not tasty at all with very limited choice and no sea food! Also there is no room service after 10.30pm which is a bummer when you are on vacation.

Friendly staff and exceptional service if something needed to be fixed or changed in the room. The barmen (Raphael, Pascal and Immannual ) were very entertaining and made the rest of our stay one to remember. Leah and Given were so caring when we needed muscle cream and always made sure we were happy. Overall great hotel and staff but not very flexible to accommodate guests.

Some of the food made a few guests sick, but that's to be expected if you're from different countries. They have too many rules for a Zanzibar hotel. I have my own shisha and I wasn't allowed to smoke it at the bar. I could only smoke in the shisha lounge and I had to pay to use my own shisha. They wanted to confiscate my shisha because I kept questioning the reason why this rule was implemented and I didn't get a valid answer.. The rest of the island you can smoke anywhere and not pay a cent. I told them they won't get it because I take it with me when I go to other bars on the island and it's my property. So my first day was not a good experience at all and it set the scene for the rest of our holiday as I felt like a criminal for being a difficult customer. Needless to say I obeyed the rules, of course. I understand that hotels have to have rules but some rules are ridiculous and some rules are there so that they can make more money from guests that are all inclusive. It would've been nice if all the rules were posted on their website before I booked and paid. The rule didn't even mention that you have to pay to smoke your own shisha. Would have been nice to know because I went to the shisha lounge to smoke my shisha (obeying rules) and again a manager approaches me to say I have to pay, you can imagine my attitude. To top it all off, the shisha lounge is part of a restaurant that is not part of all inclusive so I had to order and pay for drinks there. I felt so uncomfortable and unwelcome. You aren't allowed to take a glass of juice from the breakfast area to your room, that's so bazaar. You can only swim until 7pm, it should be 9pm at least, or even 8pm as people are on holiday and not in a prison. It felt as if we were being controlled and on an island like Zanzibar it should be hakuna matata. That being said this was our 3rd visit to Zanzibar and we won't do an all inclusive hotel again.

The food selection throughout the buffets was fantastic and they have an a la carte restaurant on the beach front too. The drinks were great and the facilities at this hotel for the idyllic Zanzibar holiday are phenomenal especially for the value to price ratio. The hotel itself was excellent to the point we saw daily maintenance in the form of touching up paint, gardening, landscaping, cleaning the pool. People said in the previous reviews that it’s “tired” but these travellers in my opinion are expecting too much. This is Africa, Hajuna Matata 🙌🏽

There physically wasn't anything about the hotel that we felt we didn’t like.

the staff and the confy place

the people offering drugs in front of the resort

We like everything about this hotel! The territory of the hotel is clean, green and very beautiful. The staff are very friendly and taking care of each guest. The food and drinks was delicious and big variety of fruits. This hotel with its employees will be forever in my heart.

I didn’t sleep there

location is really good and all the staff are very kind to us. place is very secure.

only transportation department is really bad. we asked transportation for only 250meter away and they asked 20 $ it’s really sad.

Breakfast was excellent

Spa facilities expensive

The rooms were beautiful and all of the staff was wonderful!

Great location and view. Good breakfast and dinner.

Extremely old property, falling apart. Absolutely not worth the money they are charging. The back of the hotel seems like some sort of favelas, also noisy and smelly. Both swimming pools become usually disustingly dirty as there is no water circulation, bu also tiles are extremely slippery, my 3 years old son slipped and hit the back of his head in the concrete!!! Lunch is not worth it.