Location

The staff is non cooperative. They listen with one ear and reject it with the other ear. In our 04 nights stay, despite reminding them every day again and again, they couldn't arrange to clean our rooms and bathrooms.

not for families, they have a night club in the ground floor we can smell cigarettes on bedroom

No view of Bosporos, as promised. No room cleaning during 4 nights. No new towels, even if I asked for it in the reception. No garbage was taken out.

Nothing

I have booked a lot of rooms through Booking. Com and had no problems at all, but this is the worst by far it should NOT BE on their website The only reason we stayed was that they took pay ment on arrival and would not refund any arguing, and they would call the police. Which in Turkey is not the greatest outcome. The bathroom was full of mould There were only shere curtains on the windows.So at 530 am when you just got to sleep because of the from the noise of the nightclub, it was broad daylight in the room. They did not service room at all even though it was stated they did The restaurant had been closed and turned into a nightclub, so all you heard all night was the thumbing music .so breakfeast was no longer included as was meant to be The foyer floor was covered in spilted drinks and cigarette butts The room was no smoking, but we had to buy air freshers to try and mask the smell of smoke in the room. The balcony was falling apart. If you could fit out on it, it was not safe to do so,it probably would have collapsed.. The staff we were young at reception and tried to help, but there was english was not great.We had to ask at reception for fresh towels and toliet paper. The price we paid was so expensive for a ZERO rate hotel, I can only expect the hotel to have changed ownership since we booked ,they still have booking .com rating stickers from 2017 rating 8.5 On return to the hotel at night, you did not feel safe entering force your way through drunks in the foyer (from nightclub) and arguing people. PLEASE DONOT STAY HERE

1. They do not serve breakfast anymore 2. Extreme noise in both the 'quiet' back rooms, as the place operates a nightclub until 4-5 in the morning, so the base and the loud music reach all the rooms. 3. The place is run down and it looks like it will close down pretty soon. 4. During our 3 nights at the hotel the room was never cleaned, no clean towels, we had to ask for toilet paper.

1. On the first night, after I had checked in around 3.30 pm, I returned to the hotel at 12.15 a.m., and my plastic key wouldn't work. I asked the receptionist to reprogram it. Three times later the key still didn't work and I couldn't enter my room. I asked them to call a locksmith, he came at about 1.15 a.m. He tried and tried to handle the door it didn't work. A bit later, and when I got really angry and called the police, they called a real locksmith crew who had to BREAK the door for me to get my things out of the room. 2. At 3.45 - 4.00 a.m. I was packing all my staff and I moved to another room, which was at least one category lower than the one I had booked (which was with a Bosporus view), and now I was facing the extremely busy and noisy Siraselviler street. In that room, the two balcony chairs were brokend, instead I had a WHEELCHAIR to sit outside and have a cup of coffee. 3. On the second day the receptionist asked me to pay the full amount for my stay. Because I DID NOT HAVE A ROOM to sleep in until 4.00 a.m. on the day of my arrival, I told the receptionist that I would pay for two instead of three nights, and let booking.com resolve the issue. If booking.com said I had to pay, then I would pay them through the operator once I got home. 4. I was threatened by the owner that he would call the police on me, that he had 'footage' that I HAD BROKEN THE DOOR!!!!! It was the Turkish Presidential Election Day, and OF COURSE, who would want to take it up with the Turkish police, where NOBODY spoke English????? 5. I paid the full amount, but during the last day and night of my stay, I was quite afraid that someone would damage my things or harm me. Luckily I was there with a group of friends, so they were not only witnesses to the situation but aware of the owners' threats.

Location.

Dirty place, staff could speak any English except one person, we found ashtray full of cigarettes and other cigarettes in a room, everything stickned of cigarettes, bedding was used by the previous visitors etc.

We were not offered a breakfast as it seems that a night club has taken the place of the dining room.

Shower leaked in the bathroom and tea and coffee sachets were not replaced. Water was provided in a small kitchen in the kitchenette. No cutlery other than two knives two forks and two mugs and plates. No teaspoons.

staffs behaviour was too good

only the clubs crowd downstairs