the apartment is located in the city center with an amazing view, check in was easy and trouble free.

We booked for 4 people and there was just towels and sheets for 2 people, the sofa bed was broken and impossible to use, and there were pieces of wood screwed to the entry door side. Staff responded quickly but didn’t helped with anything, so the other 2 people needed to find another solution for the night.

location and spacious

there was no shower gel, no hand soap.

Location

Smell of Smoke, Cigarette Marks in the sink, rusty coffee machine, WiFi wasn't working, no terrace as stated in our booking.

nothing to like about it, as I had to leave and do not stay the night due to the horrible smell of the place, the fridge is not working and have rotten smell, and internet not working, the sofa is dirty, the coffee machine is not working, sadly it is a scam and and booking.com are doing nothing about it. As I complained to booking.com and they said my money is with the service provider and there is nothing to do.

nothing to like about it, as I had to leave and do not stay the night due to the horrible smell of the place, the fridge is not working and have rotten smell, and internet not working, the sofa is dirty, the coffee machine is not working, sadly it is a scam and and booking.com are doing nothing about it. As I complained to booking.com and they said my money is with the service provider and there is nothing to do.

Location

The coffee machine was found Brocken. The smoke sensors are continuously beeping on every 5 mn. No response from back-office although my complaint

very spacious and comfortable apartment all in perfect condition

Nouse from the street and the shower holder was broken

The location in the Opera district is great: there are tons of restaurants and shops. It is very close to St. Denis church with its famous wooden altarpiece. It is a 5-minute walk from the #1 Bus to the main Guillemins railway station. The apartment was well equipped with a dishwasher, washing machine, TV. The apartment has plenty of natural light: there are lots of windows in the living room. It has a skylight in the bedroom.

The legs at the foot of the sofa bed were broken so it would tip down. I contacted the host with our address and some photos. They replied the next day asking for the address so I resent it. They replied the following day asking for photos so I resent those too. After these two days of procrastination they thanked me for letting them know. They didn't fix it. We were able to make it work by putting a small table under the foot of the sofa bed. The shower was a bit moldy (black in the shower tray). The drain was too slow to keep up with the flow so it flooded the floor. To avoid this you have to run the shower in short bursts and wait for it to drain. There were a few inconveniences: there was no shower gel in the shower; there was no plug in the sink and the light over the sink didn't work. There was a battery missing from the safe so that didn't work. Ask the smoke alarms had been removed. The neighborhood was very noisy. People are shouting most of the night. Cars with exceptionally sound systems drive through all night. People rev their engines and drive through at high speed. The building entrance lobby smells. I suspect this was because the owners keep carts of laundry in there.

Flat layout was good, clean towels and linen. Flat also had a balcony

Location is VERY noisy with disruption throughout early hours and street maintenance from 6amdesperate need of updating, deep cleaning and electrical repairs.

The apartment was big.

The apartment was dirty, noisy and provided with a very low amount of facilities, some of which were not working.

the very bad maid, it is taken for granted, very insensitive, she is of Albanian race

Very spacious, you find everything you need I enjoyed the stay

Location was great, it's right in the centre (of Saint Lambert) with convenience shops not too far off. There is a KFC about a minute /two walk from the property and that was handy.

Customer service is very poor, no attention to detail. There wasn't a microwave in the flat and despite calling more than thrice (as well as contacting them via their WhatsApp number) to follow up, The environment was shy of clean. The lift wasn't working and again despite several calls to Customer services, no one attended to fix it during my three night stay. The flats in general are not well maintained, entrance leading to the stairs had a terrible stench. Facilities are a bit run down, mould in bathroom. Not family friendly at all especially if you have toddlers and use a push chair it will not be easy to navigate the staircase.

Awful place, messy. The kitchen is barely equipped. Very noisy street. a lot of things were broken in the property. There was not even a lock on the toilet door. It was very hot, no AC, but it was impossible to keep the windows open because the street noise.

Location close to lively city centre

Place was dirty. Some guy banged on door in middle of the night and tried to get in to the flat, we were scared and contacted security but got now answer or reply, not even next day.

Location, a lot of space, terrace, two toilets

The curtain in the room fall on the floor

The apartment was clean, towels, bed linen, dish washer machine, clothes machine, beautiful view on the terasse and in the city centre. There are lots of brasseries, brands of food where you can eat, shops, galleries for shopping and touristic attractions.

The terasse of the appartment is empty, no furniture or nothing. You can only pay by card in advance and noone came to do the cleaning or to take the litter out. No cleaning products to do it by yourself.

Does what it says on the tin!! Relatively good value compared to other options nearby. Flat incuded everything we needed

Got sent details of wrong flat by email but quickly sorted after phone call. Quite basic. The partition on balcony was broken meaning neighbours could look in.

Namely the location.

In order to do the online check-in I was provided a link which didn’t work. Asking for a new link to do the online check-in was only possible by phone and could only be done by request through the phone call (Thos is what I was told by their staff). However the link sent by them didn’t work and therefore I had to call them back and repeat my story for several times. unfortunately I couldn’t find a way to get the link to check-in. Only when I got there and only by accident I ran into a person who was leaving the building. He was working there and fortunately he knew the manager and could contact him so we could receive the access code. Otherwise only god knows how we could enter the place.

The location is superb The flat space is pefect

The facility very poor maintained Cleaning level very poor as well

There are cracks in the wall, the wallpapers are peeling off. Wooden chair in the living room is broken. All the plates and pans are dirty. The entire bathroom is also dirty. The tap is taped shut and the rooftop terrace is incomplete. There is 1 chair on the rooftop and it's broken. there also are no frying pans.

Hello Smartteam, I phoned you twice at Saturday and you promissed me to call me back on sunday but nothing happens. The reason for my call was that we could not use our Wifi-Code and also all the other Wifi-codes, did not work. Nobody called us. Now I´m Back in Germany and I can read your question. Thank you for that. No our vacation in your flat was not o.k.. I think you have to have a look after your flat. The shower was cold, the door to the terrace was blocked by the curtain, the armchair on the terrace was broken, so for what reason we should go to the terrace? Also broken was the safe, the ventilator and the watertap in the kitchen was repared very funny. => Please have a look to your flat, it is not o.k. and not o.k. was that nobody contact us! best regards,

Good location.

The roof windows were broken, the kitchen's water tap was glued together with duck tape...