location

washroom maintenance could have been better. towels, shower curtains not reflecting standard

Secure, secluded and private. Great staff and service.

some of the room fixtures need updates/upgrading.

Staff and service

Facilities

security and service

the flies

Stayed 11 October 2023 * Asked for a high room away from elevators and ice machine (noise) and extra pillows. I got the pillows, but all the other requests were not available at checkin. We did get upgraded to a king size bed and the room was quiet, anyway. * The staff were attentive, friendly, and grlpful. Very impressed with Shahzad (Bellman). The room seemed cold even after turning rhe system completely off. Blankets on the bed were enough to keep us warm. * Hot water in the shower at 10am was almost non-existent. * Overall cleanliness of the room was excellent. Despite other reviews saying that the rooms needed updating, our room (247) was very up to date. Everything worked as promised. * Amenities in the room were standard for a luxury property. Even a loofa mit was provided along with dental kits, etc. * “Cinnamon” - the lobby cafe - had a very nice waiter who served us some afternoon tea. * “Kim’s” was the place for our breakfast buffet which was VERY extensive offering far more than what we would expect from a complimentary breakfast. Made to order omelets, Pakistani food, Weatern food, fresh fruits and breads - they had it all. Very well done. If we don’t have to head out for the day, we would have just lounged there all morning. (Breakfast hours are from 6:30am - 10am). * The hotel also had some speciality restaurants which we didn’t try but certainly could be an option for those that wanted to stay in the hotel. * Booking.com or the hotel should advise guests that they need to bring their visas in addition to their passports. * Security at the property made us feel very safe and welcomed. * The lobby areas and hallways were quite himid. * A small recommendation: when guests arrive with luggage, have someone direct them to registration. There was not a checkin counter - just two desks that were not identified as the checkin area. Overall, we had a very nice stay.

See my notes above. Nothing major comes to mind.

overall very good in each respect.

Great friendly staff, very attentive.

The whole experience!

The staff were very good and helpful … if we had any issues they were quick to resolve it. The chefs and restaurant staff were great always willing to go over and beyond. Reception staff were very good and helpful.

The property had a bad smell and an odour which wasn’t pleasant. When we asked the staff they said it was due to renovations and dampness in the air at the hotel, which Booking.com did not notify us about. We were not aware the hotel was having renovations.

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