Todo bien , muy buen desayuno, buenas camas .

la vista de mi ventana daba a un arbusto .. que tapaba el estacionamiento y en la mañana una camioneta me despertó con una enorme cantidad de humo que entro por la ventana ....

The hotel has a lot of character and a some corners are beautifully decorated. I loved the old phones and machinery and the wooden structure. The bed was comfortable. I loved the view from my room . The bar was good and service there was amazing.

The woman in the front desk was rude and unhelpful when we arrived. I had never been treated so coldly and with such disdain in a hotel. Dealing with her was very unpleasant. I must note that the elevator closer to our room was working well, but for some reason it was blocked with a bench (?). The bathtub smelled funny - not dirty, but smelled like a humid rag. The gym can barely be considered as such, as the equipment is very old - the weights must have been bought when the hotel was established.

to be close to the river ….. by the walk, just we’re available second line rooms

breakfast, bar and restaurant options

One-way dishes, glases & cutlery for breakfast - very poor!

Nothing about it was worth liking after such horrendous service

- management - reception staff - customer service - disgusting food - unwillingness to ensure their customers could eat safely from their kitchen - a complete disregard to what Hospitality is meant to mean - ZERO internet in rooms - staff entered to clean room despite sign hanging on door stating not to - all rooms have a signage in the bathroom stating to hang your towels to reuse them and safe water or leave them in the tub for cleaning, all out hanging towels were taken anyway, meaning they have very little care in their own water saving policies - telephones in rooms do not work - disgusting food - blaming people for coming to their hotel with a health condition that isn’t particularly uncommon but could also be deadly if exposed (allergic to nuts and gluten) - again, the customer service and the management - manager 1: refused more than 10 times to provide me with list of ingredients - manager 2: could not even define hospitality and blamed me for not bringing my own 3 meals a day to a 3 day trip, AND, from a foreign country

All

Nothing

It is clean, big rooms, nice bed, and the landscape… terrific!!!

Nothing, every time I come to Valdivia, I book this hotel.

In the breakfast the covid-19 protocols where very poor and was too crowded, it was a very unpleasant moment.