The hospitality of the staffs,food and clean environment.

We got disappointed towards the end of our trip and decided to vacate the Hotel. The hotel had booked a team of young adults which made the place noisy and messy. It was very uncomfortable.

The Rwandan staff were all exceptional. The location is perfect in a nice neighborhood with close proximity to Town and KCC.

Found 7 cockroaches over 5 nights in the room and toilet (October 2022). The pictures you see are nothing like what it is in reality- do not be fooled. No ventilation at all in smelly toilet. Aircon wasn't working, they had to sort out when I was in room. On check-in, the first two rooms they showed me had a stuffy smells, had to request seeing the third room which I was forced to settle with based on room availability. This sign board outside the 'hotel' has 'Two Stars'. This is definitely not a four star hotel.. Its more like a motel at extremely high rates. It is an old building that requires upgrades. The only really good thing at this place is all the staff who are Rwandan, these people are superb. I should have rather spent a little extra and booked myself in a real hotel that meets my requirements, but the pics advertised misguided me. Unfortunately in this situation, I do not have any consumer rights to have claim a refund or leave as I paid for the full accommodation upfront.

average

staff

Staff

Location

Room was moldy...air & walls

Very warm welcome, friendly personal, very helpful, everything was great, we really enjoyed our stay here, and we surely will come back

Nothing wrong, absolutely not

Location is good and staff are nice

Horrible showers, poor lighting in bathroom, bad quality steps leading to rooms, stinking carpets in corridor

What was on the website and what was in the ground are totally different.

Staff were very nice

Excellent customer service Best breakfast

I would suggest you provide more training to your staff to improve on service delivery especially those working at the SPA

Only 2 waiters were good and 1 receptionist who is well amazing and helpful. Her name is Esther.

First of all this hotel is no where near 4star, not even 3star. The rooms are so dirty and lack ventilation. The room we stayed was so stuffy with Indian food smelling throughout the day and night. The staff are so unfriendly and takes ages to attend to customers upon service. Most of the staff lack customer service and they do not smile at all. Also they have very poor communication - they can't speak basic English.