Always a home away from home - first time back since the new owner took over and with a few changes here and there, the same quality service we've come to expect is still present. Friendly and attentive staff make the stay all the more enjoyable.

Staff was super helpful and there is alot todo without having to travel far from the hotel

Rooms were spacious, able to chrome cast. Comfy furniture and beds. Overall very clean. The staff were exceptional, very friendly and approachable.

Large room, good location with onsite bar and dining options. On golf course.

The very noisy guests who woke us up at 2:30am shouting and banging in the hallway and room. We flagged the potential problem with these guests when we checked in and were told to ring reception if we had a problem during the night. Not much help when you’ve already been disturbed from sleep at in the early hours. We were not about to change rooms at 2:30am. Could have stayed somewhere much cheaper and had a better night sleep.

The beds were super comfy, and rooms / bathrooms were very spacious.

Would've liked a later checkout (e.g. 11am or 12pm), without having to pay extra. Also would've liked more lifts along the corridors of level 2, so you don't have to walk so far after getting out of the lift (if your room is at the end of the building, like ours was). Also, would be good to have the ABC Channel on the TVs. Our access card didn't work when we came back to the room after being away for a while. So would be good to have working / more reliable access cards.

The waitress at dinner was lovely. The meals at the restaurant, although small, were ok. That's about the only good points

The room was too hot overnight. None of the group got a decent sleep, and there were no in room controls. Only 2 windows opened. The TV in one room randomly turned on all night. Happened about 12 times between 11pm and 5am. That person got next to no sleep. When told of our dissatisfaction, the front desk agent was rude and condescending. The foyer was overly hazed in incense and was very overwhelming. I would not recommend staying here.

The surrounding area was nice. The room was a good size.

There was mould on mould on the floor, around the shower area and drain grills. I don’t think they have heard of bleach. The power points and USB points at the bedside didn’t work. The bedside lights were plugged in through a hole in the wall behind the bed. There was no information book in the room about the surrounding area and things to see. Or essential numbers like pharmacy, doctor, nearest restaurants in town etc. The restaurant at the place was adequate at best certainly nothing special.

It was clean, comfortable, beautiful views, lovely staff and a yummy breakfast!

Nothing, everything was perfect!

The beds were comfortable and the rooms were clean and relaxing. The staff at the bar and restaurant were friendly. The food was nice.

We would have loved a coffee pod machine- pretty standard these days. We were told that if we wanted coffee we had to go to order it from the breakfast buffet., which kind of defeats the purpose of having an early morning coffee in your room... The TV in our room randomly kept turning on at night time with a massive bright light to wake us. This happened about 6 times, then we pulled the plug out of the wall. I mentioned it to the front desk, but it just did it again the second night. The gym was fairly soulless, so we went for a walk in the beautiful surroundings instead. All in all, I think it needs a bit of love since we last visited under the "Gibraltar" name.

beautiful, clean, large rooms, comfortable bed, great facilities, 2 fire places, great price

The only thing missing I think is a sauna

Large spacious rooms Pool Modern finishings

Enjoyed all of it

The location was good and the view was pleasant.

The bathroom tap leaked so that it spilled onto the floor. There was a risk of slipping. When I reported it, the person at the desk didn't seem particularly concerned. There are very few staff about and the place seems deserted. I hadn't wanted a room with two beds, but that is what we got. Parking was some distance from the entrance, which was OK, except that there were steps to negotiate with suitcases to get from parking to the entrance. There was only one lift in the whole building.

Location. Ambience. Very disable friendly. Lovely view & walks.

Nothing.

Room was very clean and quiet, Bed very comfortable.

All Good

Huge room and spacious bathroom. Excellent food at the restaurant and reasonably priced. Indoor heated pool was a bonus and so lovely. Friendly, helpful staff

Nothing

We enjoyed our stay, our room was clean and comfortable.

The view of the carpark from balcony was a little disappointing.

Comfortable bed, easy location

No barista available for proper coffee. Room service didn’t do our room till very late afternoon which meant two times we went back to our room before it was done

Room was lovely. Decor was cool. Staff were very helpful. Cleanliness was high. Grounds were beautifully gardened and maintained.

AIr con in our room was not working so it was very stuffy in the room. As it was very cold outside, it meant that as we had to leave the door open to the balcony to reduce the stuffiness, near the door was then freezing.

amazing location. great hotel

nothing

Comfortable Bed, clean room

Felt like a hospital...long corridors with no natural light or windows, corridors go for miles!!

Breakfast was a great spread, views are stunning too ! I will come back !

The open fire in Harvey’s Bar was lovely

Restaurant needs to have more gluten free options. We could not order a GF dessert

location and bed was 10/10

breakfast was terrible don’t pay to have included not worth it

This property is now on the top of my list. Location, decor, comfort & staff were excellent. Food was perfect as well for both dinner & breakfast.

I wished that I was staying 2 to 3 nights instead of the 1 nights.

Breakfast was average.

Bed.