Lovely room. Everything i needed. Comfy bed

Bar and restaurant for evening meals shut

Very good location. Great variety of options for breakfast. My room was surprisingly spacious, adequately furnished and comfortable. Quick response to service needs.

While all staff members are courteous, respectful and friendly, much more attention needs to be given to cleaning, particularly in the bathroom areas. Sink faucets and handles appear to be never or seldom cleaned, outside toilet bowls appear to be never cleaned. Floors appear to be clean but are not.

I like the place specially the food

None

I decided to give a rating of 10 which is based on how promptly the issue was resolved and prompt refund with the lack of response of an elevator on the property. The staff were amazing and the food was delicious. They were very accommodating with my dietary restrictions. The staff were amazing and helpful. The hotel is centrally located.

The time it took to respond to my inquiry of an elevator on the premises. The hotel description in booking MUST be updated to reflect the lack of an elevator on the premises if you choose to stay on the upper floors. I was traveling with my 96 year old mother.

My second stay and I am satisfied. The AC worked, room was a good size but the stairs to the third floor were tough. Breakfast was nice and local. It was close to the place i need to get to and places I like snacking so I am happy. Thank you for the pleasant faces and smiles.

i am sure management will continue to provide a good service and improve as they get more feedback.

Size of room. Free breakfast.

Noisy upstairs guests. Breakfast was good but they were controlling portions you take in the buffet. Breakfast started late 8am when it was suppose start at 7:00am.

Location, decoration.

Worst hotel service I have ever experienced. I asked the hotel if they could provide a place with a Wi-Fi connection to work, understandably with a computer, until I could do the check in. They said yes, but then only offered a place in the open that of course was hot, dirty and loud. The TV in my room didn´t work, it took the staff 5 hours and 3 reminders to come fix it. Soon after it stopped working again. They switched me to a smaller room, though the price didn´t change. The first day they said the came to clean the room, but the only thing they did was bringing a toilet paper, no cleaning, no changing towels… The buffet breaksfast is rationed and the portions too small. Better not to ask if you can have more if you want to start the day on the right foot.  I asked if they could switch on the AC in the breakfast area and the response was that I could go to my room.

The landings on the 1st and 2nd floors.Conveniently located. Staff friendly.

The rooms were poorly maintained. Found cockroaches,water only luke warm having requested hot each day. Sheets and towels only changed if you asked even when left on the floor. safe deposit box not working and the replacement was a portable one! Tripped on curled up carpet cutting my head and knee.Sink came away Tom the wall and glasses. not washed.