Friendly staff, lots of natural light, clean place, and quiet area.

Breakfast was excellent

Bad smell in room

Food and location was amazing

Nothing

The staff were very welcoming. We moved rooms and both were really well equipped Food was delicious

Not enough milk on the coffee tray

The location is gorgeous and the people were very friendly.

There’s clearly been a good effort to improve the property through renovations but it’s past it’s best and poorly maintained. The price of the room, especially when you add on breakfast, is high considering the quality, didn’t even service the room.

Food was exceptional, all staff were very friendly.

Water could have been hotter for a bath

Great location, right on the river and easy walking distance to restaurants, pubs, cafes, butterfly farm, crazy golf, canoeing and walking. Lovely gardens and lounge for quiet drinks and the staff were great, happy and helpful. Plenty of free parking.

A late notice booking was accepted through Booking.com on the late afternoon of the stay.

There was no hot water. There was a sign in the bathroom asking that guests run both the hot and cold taps in the shower and basin to ensure hot water would be pulled through. Both my colleague and I (in separate rooms) did this, but neither of us had hot water. We didn't have time in the morning to raise this with hotel staff, before having to get on the road.

Its very dated

The location was great hotel ok

Room wa noisy and very cold

comfortable bed, quiet nice place outside

Problem with eating meals, unpleasant staff

My husband and I had a lovely stay. The staff were so friendly and welcoming. Food was excellent. The room was lovely and the bed was comfortable. I couldn't fault it one bit and we will definitely be going back.

Nice clean rooms with comfortable beds, residents' permits are provided for the adjacent pay-and-display car park. The staff are friendly and helpful and there is a lovely lounge for residents at the rear, unfortunately we only discovered this late in our stay! We didn't eat in the hotel, we booked (essential, and online only) meals at The Old Ferrie Inn which is about 10 minutes walk along the river, via very steep and narrow roads--or you can take your car, the same applies! The food there is extremely good, I can't comment on the hotel food.

WiFi connection was very intermittent, the staff said this was a problem with the whole valley but they were expecting BT to upgrade to fibre at some point.

Everything! The food is amazing, the staff are amazing, the grounds are beautiful, room was clean and bright! Beautiful location, lots of walks, right by the Wye, could not fault a thing! We will be back!

Nothing to dislike!

Nice place and breakfast

Good location and friendly staff. The bed was comfortable and the breakfast good

The hotel is tired and feels like it's on its last legs. It is quite large but almost empty when we were there.

Good breakfast, friendly staff and in an excellent location. Overall great value for money.

The location is perfect the hotel breakfast was nice . The hotel is a bit miss matched but food good and staff loverly

very convenient for canoeing on the river and walking, room clean and food lovely, we’ve already booked for next year. 😊

We had excellent service from the staff. They even threw in some chocolates and wine for our anniversary get away. Breakfast was great and loads of space to relax.

No issues. All went well. No bad point about it. Great stay.

The hotel is in the delightful surroundings of Symonds Yat. The garden is well maintained and open to guests with seating areas. It opens onto the flood plain of the river Wye which is accessible for canoeing or for guests to walk. The hotel has a substantial paying car park but guests must secure a complimentary parking ticket and display this in the windscreen. Hotel staff were very friendly and helpful. The food is excellent and fresh, with an evening meal menu including delicious Thai options. Our room was clean with fresh bed linen and towels. Complimentary toiletries and plenty of loo rolls. For guests wishing to access the water sports there is a centre right next door with ample parking for trailers and larger vans. The location offers easy access to beautiful scenery, recreational facilities and activities for all within reasonable travel distance. We packed in castle, caves and art exhibit, boat and steam rail trips, Butterfly zoo and maze,and plenty of wondrous sightseeing and walking in just the bank holiday weekend.

Our room was small and felt cramped with a tiny en-suite shower, toilet and hand basin. The sliding door did not close properly. The hot water for the shower took about 10 minutes to come through in the morning and flow was poor. There were no lifts. Wi-Fi to the 1st floor was non existent and although access is free to guests it it only accessible in the very pleasant customer lounge.